****ing Ebay

[L3nny]

Sold something on Ebay, sent it to the buyer non recorded, as in the description.

Buyer said he never received it, he probably did, now ebay have refunded him. The money had already been withdrawn from my Paypal account and now ebay are saying i owe them. It's only £40 so not the end of the world but I have no intention of paying it.

I assume after 90 day ebay will close my account, but what are the chances they will come after me for the "debt"?

Anyone had any experience of this in the past?

You have the buyer's address. My reaction would be to pay him a visit to establish whether or not the goods really did arrive. Alternatively, you could put in a claim to the Post Office who usually just refund the money (but you might need proof of posting)

[maviczap]

Always send stuff by recorded delivery & factor that into the postage. Its not Ebay, its dodgy buyers.

I've had 2 disputes recently.

Sending it by recorded stops this scam, or if not makes it easier to claim of the post office

[Littlepeahead]

I recently sent a screen to another GS forum member by Myhermes at his suggestion as he said they are cheap, he uses them lots and we can both track the progress of the parcel. Under £5 for a Givi screen signed for, not a bad price at all. And they collected from me at work.

[21QUEST]

Not good

But personally, as a general rule, I always send out items I've sold on Ebay(and most places for that matter) using a 'signature required' or 'recorded delivery' service.

In fact, I think to be protected by the 'Ebay/Paypal seller protection scheme' , the seller should use a tracking service when posting.

I also try to make sure most things are properly insured to give myself a another layer of protection.

Ends up costing the buyer more in postage costs but with Ebay/Paypal decisions favouring the buyer even in cases where it's obvious , it shouldn't, that's what has to be done and any potential buyer has the option not to buy, if not happy with the postage costs.

There are quite a few 'chancers' on Ebay...like everywhere else I suppose...who never miss an opportunity to take a punt at having a free item. And they know they'd win in situations such as yours.

[pookie]

if you havent got funds in your paypal account chances are they will try your bank account if you have registered one with them ( esp if you have ever transferred money out of paypal to another account) or your credit card.

[21QUEST]

Good point pookie.

It's good practice to have an account that's used solely for Ebay, for this very reason.

edit: That said, they can still request the money from the bank account and with no funds in the account, you are likely incur fees for a failed 'direct debit' .

Always use recorded delivery, both paypal and the distance selling regulations are pretty clear. No matter what you say or write the goods are your responsibility until received by the buyer, and you need proof of that if asked.

Otherwise we could all make a fortune selling stuff that doesn't exist and claiming it was lost in the post (proof of posting is not proof of delivery).

[DJ123]

all you need is proof of postage. Proves the goods were sent. It also gives you up to £30 of insurance too.

Originally Posted by daddyjob

all you need is proof of postage. Proves the goods were sent. It also gives you up to £30 of insurance too.

With the post office or with Paypal, because that's certainly not the legal position.