Suzuki feel my wrath

I am today in contact with one of Suzuki Motorcycles UK Directors.

I've had enough of this shoddy workmanship, with bits falling of the bloody bike, totally crap paintwork where the paint has physically come off the mirrors and wheels, paint blotches in paintwork. etc etc...

Their after sales care is utter sh*te, their so-called Suzuki dealers are a f*ck*n joke!
The bike has got a full service history, even though I missed 1 service, and then the fookin thing decided to blow its guts over the M4.

It's f*ck*n rediculous, I paid near on or over 5k for this f*k*n thing only 2 years ago, and it sees more of the garage than it does of riding the f*k*n thing!!!

I'm f*k*d off!!!

I'm a consumer / customer...I want something sorted!

I can't beleive you guys take this sort of **** service from Suzuki??

If you had bought a car 2 years ago, and you had less than 500 miles on it, and bits started to fall off, you would go ****in ape! wouldn't you?
You get it serviced regularly by a Suzuki dealer..game on! you stack up the miles, and replace the parts that need replacing as you should, but you still get those nagging little f*ck*n ****ty stuff, that makes your bike a little less attractive, and you start to think WTF!!!

So you take it back the the Joke of a dealer you bought it from, only for him to take the p*ss.

You complain to Suzuki customer service, not only because of the parts falling off, but the poor service you have from the dealer, they take your words, and erm...file them under B for bin or F for f*ck off!

I can't beleive we take this sh*t, paint work that comes off in your hand, replace bits that shouldn't be replaced (According to the service manual) before they're due to be replaced.

What kind of ****e have I bought, someone please explain?

Or have I bought the bike that was put together on a Friday afternoon?

[northwind]

Originally Posted by The Mass

The bike has got a full service history, even though I missed 1 service,

Say what? Correct me if I'm wrong, but you ran it out of oil didn't you?

Are the mirrors painted? Thought they were plastic.

Anyway. I've had good service from Suzuki dealers, they'er independant companies mainly. Maybe you've had bad experiences with some but there's some great ones.

[Biker Biggles]

What's gone wrong with it (apart from the engine)and why hav'nt they fixed it under warranty?If the paint falls off I would think that was a warranty issue,so what excuse are they useing?

I haven't had that many problems, it does look shabby in places but it's done 15000 miles in all weathers. When the paint started coming off my grab rail Streetbike in Brum were very helpfull and got a new replacement from suzuki (which I accidently scratched a month later )

Sorry to hear you have had so many probs with your bike.
It looks like you have a Friday afternoon special, I have got about 11k miles on mine now and it has never missed a beat. Although after riding through two winters the nuts and bolts have gone furry. Have noticed that the paint on the forks is just beginning to bubble, which I suppose is a case of 'they all do that sir!'.

[northwind]

Originally Posted by Biker Biggles

What's gone wrong with it (apart from the engine)and why hav'nt they fixed it under warranty?If the paint falls off I would think that was a warranty issue,so what excuse are they useing?

Ah, you misunderstand- I'm asking because I thought the mirrors were unpainted, so I'm just askign out of curiosity.

Northy,

You're quite correct, but i'm still not convinced that an engine should run out of oil within 2 services, and 7k of miles??

I certainly don't tonk along the motorway for the oil to run out so quickly, and yet, when they opened the engien up, they're was still oil in there??? to my amazement I later found out.

As for the paint, both mirrors are now down to the cast metal, I'm not even contemplating taking it back to that ****** Ken Roberts in Newport.
This is the bloke that fitted the hugger to my bike using cable ties, and then fitted the scottoiler to the rear subframe, only for it to crack..just grrrrreat mate! fantastic!

I'm just f*ck*n sick, of taking the bloody thing to the garage or some f*ck*n dealer only for them to charge me more money, or tell me its just wear n tear..the f*ck*n thing is only 2 years old.
And I go back to my original quote "If you had a car with the same problems, you'd go f*ck*n nuts!".

I sincerely apologise for my language folks, I'm just past the point of boiling.
The clutch cable is now f*ck*d, and I'm sure that's down to some other f*ck up!

I may be wrong, and just go along with the general way of thinking on this, but surely this isn't right fella's?

And yes, my warranty is now void on the engine, and penny to a pound of sh*t*, i'll take it to "A" dealer, and they'll say this isn't under warranty either.

[fizzwheel]

I'd be annoyed to. But you have to bear in mind. That you've done more miles in two years than most bikers do in a lifetime.

Liz's bike has done 14500 miles in 10 months. She hasnt a had any problems at all. Shes worn out tyres etc etc but no major problems. The only thing we've noticed is that the paint is begining to come off the forks and all the bolts etc have gone furry but you could argue that that is our fault for not cleaning her bike frequently enough.

I just really think you've been unlucky / have a friday afternoon special. I doubt your clutch cable will be covered by warranty though.

Do you know what I'd do if I were you. I'd sell your SV and bymself a Honda or a BMW.

I bet you could pick up a Cheap CBR600F or a Blade and IMHO thats more likely going to stand up to long distance commute / high milleage than a SV is

Fizz mate,


You're not wrong fella, it's exactly what's on my mind.

Nagai is down this weekend, and me thinks I'll be having a long chat about the build quality etc etc...

Will keep you posted on what the Directors of Suzuki have to say. Not holding out much hope though.