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-   -   Rant about local hospital! (http://forums.sv650.org/showthread.php?t=132439)

karen 24-05-09 02:24 PM

Re: Rant about local hospital!
 
Thats awful... Sorry about your news.

Milky Bar Kid 24-05-09 05:49 PM

Re: Rant about local hospital!
 
Thanks guys!

Yeah, I think that if my mother doesn't write a letter to them I will.

Re my grandpa being told over the phone, what the hell would they have done if he had had a heart attack at the other end of it? anyone with a bit of decency in their body would have thought twice about that!

timwilky 24-05-09 06:54 PM

Re: Rant about local hospital!
 
sorry to read this, but not surprised, they phoned my sister in law at work to tell her she had a brain tumor.

Daughter told me tonight they had an old confused guy come into A&E last night inquiring about his wife who had gone to hospital with 6 people in a taxi the night before, they could not trace her. But they managed to get him to identify two sons one of whom they were able to find on their system at reception.

They phoned the home address to check he was the son and then told them his dad was at A&E looking for his wife. turns out she had died and nobody thought to inform the old fellow. He could not come for his dad as he had been drinking and his sister in law turned up saying she wasn't not look after him.

Some people make your blood boil

gruntygiggles 28-05-09 10:54 AM

Re: Rant about local hospital!
 
I'm so so sorry Nic,

Right, I would most definately write a letter, but you have to do it in a certain way in order to get your message across, help prevent other patients getting the same treatment and ensuring that your grandmother gets the very best care at that hospital from now on.

You need to start the letter by thanking the hospital for all that they are doing for your gran and the day to day care that she is recieving.

Then you need to say that while you understand the pressures facing the NHS and that nurses and staff, that feel you have no option but to make a complaint about the handling of certain situations.

Then you can list what you are unhappy about, like your nan being discharged without a scan when you were told she would be having one, but most importantly tell them about the manner in which your nan and your grandad were told the news that her illness was terminal.

Don't be afraid to go into detail and explain that the nurses and doctors were aware that your nan has been suffering with confusion and that no checks were made to determine the status of your grandfathers health before calling an elderly man and giving him such tragic news over the phone where he also had no one for support.

Tell them your concerns for your nan and your grandad and let them know that you are deeply disappointed with the manner in which the situation has been handled and you are bringing it to their attention in order that you can hopefully prevent other patients and families from being treated in such a manner, leaving people potentially vulnerable.

Finish also on a good note and make sure that you send the letter to the right in house department AND cc it to your local NHS trust offices. This ensures that you will get a positive response as niether recipient can brush it under the carpet and both will need to be seen to be taking action.

Good luck with it and like I said, don't be afraid to be really personal, go into detail and be very firm in your disappointment. Just make sure you remain polite throughout and praise anything that you have been happy with, even naming any nurses that you are happy with.

Hope you're all coping with the news and gimme a shout if you need anything.

xxx

Gazza77 28-05-09 11:16 AM

Re: Rant about local hospital!
 
For general use by anyone who feels the need to complain about the NHS service they/others have received.....

http://www.nhs.uk/aboutNHSChoices/Pa...ompliment.aspx

Speedy Claire 28-05-09 12:00 PM

Re: Rant about local hospital!
 
Quote:

Originally Posted by Milky Bar Kid (Post 1918946)
Thanks guys!

Yeah, I think that if my mother doesn't write a letter to them I will.

Re my grandpa being told over the phone, what the hell would they have done if he had had a heart attack at the other end of it? anyone with a bit of decency in their body would have thought twice about that!


Am so sorry to hear such sad news... your family have been treated in an appalling manner and sometimes it makes me ashamed to say I work for the NHS.

Yes you must complain.........

http://www.nhsdg.scot.nhs.uk/dumfries/630.html

Personally I would contact them via the email addy on this link so that you have an electronic copy and I would also follow it up with the same complaint in a letter.

Tho it`s nice to hear positive comments I wouldn`t bother to put any. There are no positive comments in all of this so forget thanking them for all they`ve done so far and don`t bother acknowledging stuff such as staff shortages etc. You don`t have to butter them up cos they are in the wrong here. They have a duty to provide nursing care and they have failed in many ways to do that.

You need to be assertive when you write this letter. If you want to pm me the letter and i`ll cast an eye over it and let you know what I think.

Very best of luck and this might help you in writing your letter

http://www.nhsdg.scot.nhs.uk/dumfrie...d_Sep07_lowres[1].pdf

Milky Bar Kid 28-05-09 05:58 PM

Re: Rant about local hospital!
 
Thanks for all the advice people, think my mum will be contacting her solicitor first though, as she had already spoken to them re last year so will see what they say first. I will keep you updated though! Thanks again, much appreciated xxx

Milky Bar Kid 10-07-09 09:07 PM

Re: Rant about local hospital!
 
Well, just back from hospital.

Not sure my gran will make it through the night to be honest, almost certain she won't see it through the weekend. Feel like I have been slapped in the face, punched in the teeth and kicked in the guts.

yorkie_chris 10-07-09 09:10 PM

Re: Rant about local hospital!
 
You have my most sincere condolences. In similar times myself it has always been a great aid to put the thoughts of my Mother first, helps you to keep control of your emotions if you need to remain strong for someone else.

Speedy Claire 10-07-09 10:03 PM

Re: Rant about local hospital!
 
Sorry to hear such sad news. I hope there`s no suffering and she passes with dignity x


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