Quote:
Originally Posted by Longshotmojo
Quote:
Originally Posted by BillyC
Heathfield - Groombridges - NO!
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Is there something I should know? :shock: I've just booked my bike in with them.
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Well... here is a selection of incidents that would deter me from using their services:
1) Putting Chutz's gear shifter on upside-down: 5 gears down, 1 Up; not encouring when you pull away in second gear, and then change "up" into first! Yes, the rear wheel locked!
2) Putting Chutz's rear wheel on wonky! A separate occasion to point 1, he just thought his riding was poor... then found out a week later the rear wheel was out by 5mm. Put him off his riding for a month!
3) Forgetting to balance my wheels despite having paid for it. Communication between the workshop and the upstairs management is a bit poor.
4) When Tim (Coombest) bought his Tripple from them, they didn't replace the chain and sprockets which was an agreed part of the deal.
5) Again with the Triumph, they obviously paid no attention to the PDI and gave him a faulty and dangerous bike.
6) After the bike being returned 4 times they still hadn't fixed it.
7) The bike then goes to a Triumph Dealer, who report that 4 out of 5 warranty recalls had not been carried out on the Tripple - despite Groombridge's saying that it was all done.
8) One of the recalls was a new chain!
I've heard other stories too, but these are just the experiences of people I know on this forum.
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