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My producer's and another person's order turned up today - discount applied, no fuss!

EDIT: And another just received a phone call saying they aren't going to honour it!

Its just been on the news about this.... some orders have been cancelled

Quote:

Originally Posted by krazykim

Got mine in ontime last night so i'll keep you updated as to how quickly i make the woman/bloke on the phone cry and beg for forgiveness for even bothering me.

You have that effect on people do you ? :lol:

This was on Radio 4 this morning and Sainsbury's say that a number of orders have made it through, but that they will be contacting all other pending orders to see if people want to pay full price or cancel. They also said that part of their T&Cs state that only one voucher could be used. I managed to put in an order for Monday evening, so let's see what's made of that?

Quote:

Originally Posted by Ed

Hmm, good first year law student stuff this, over whether there is a binding contract.

IIRC they dont have to honour it as it isn't a bound contract until your offer is accepted by Sainsburys.

Quote:

Originally Posted by anna

Quote:

Originally Posted by Ed

Hmm, good first year law student stuff this, over whether there is a binding contract.

IIRC they dont have to honour it as it isn't a bound contract until your offer is accepted by Sainsburys.

but surly there offer was an offer to treat(sp) and therefore as this offer was made, (original price of good) a subsequent offer was then made by the purchaser (coupon price reduction) this was accepted by sainsburys and the transaction completed, i would say they have a binding contract to supply the goods at the price including the discount?

however all they need to say is the product is unavailable and a suitable alternative cannot be found, refund you and u might not have a leg to stand on?

Quote:

Originally Posted by Sainsbury's

We have noticed that the order you have placed with us contains multiple voucher discount codes. This is against the terms and conditions stated on the actual vouchers and therefore we cannot honour your order in its current form. We are sorry that you have been a victim of this online scam. We know that this will be disappointing for you but the e-mail that has been circulated with these voucher codes is not a genuine Sainsbury's e-mail.

As a gesture of goodwill we have decided to honour one voucher if you would like to proceed with your order. If this is the case please go onto the website at www.sainsburys.co.uk and use the
'amend order' option to remove all but ONE voucher. Please do this by 10pm on Thursday 14th December.

If you have not amended your order by 10pm on Thursday 14th December we will assume that you do not want to go ahead with your order and we will cancel it. We need to act quickly, not least to
ensure that delivery slots are available for many customers who are trying to book delivery slots
for their Christmas shopping.

If you need further advice please contact our Customer Contact Centre on 0845 301 2020.

I've gone back and asked them:

If you can only use 1 evoucher at a time (which is what they say....) why does the web page have the facility to add more ??

And that telling us at 4pm to confirm by 10pm that evening is unreasonable.

.

Quote:

Originally Posted by 454697819

Quote:

Originally Posted by anna

Quote:

Originally Posted by Ed

Hmm, good first year law student stuff this, over whether there is a binding contract.

IIRC they dont have to honour it as it isn't a bound contract until your offer is accepted by Sainsburys.

Isn't sainsburys advertising of the goods the "invitation to treat" bit and the customer offering to pay the money the offer part the? So Sainsurys can then choose to not accept that offer? :-k

It can be (and has been) argued both ways.
I think more likely to become the defining point is the clauses regarding sharp practice rather than whether a contract has been formed.

saw yesterday that they are looking to take to court those people that emailed the "scam" around inviting others to join!.

Everyone even companies make mistakes...whatever happened to the honest society!...why are we always this day and age too ready to scam each other just because one has made a mistake!. If someone took you for some money wouldnt you want it back!.

No wonder people are no longer trusting of others!

Sorry but yes its nice to get a free lunch occasionally...but morals and all that...or dont they exist anymore?.

signing off sounding like a right old git :lol: :lol: