my mate got a netgear today from pc world @ £55 set up no probs and hes well happy with it.

I got a wireless-g today from pc world @ £39.99 didn't set up at all and I'm totally unhappy with it. Its going back tomorrow

Does anyone know how to update the firmware on a router ?
When I try to install the router the power light just keeps blinking and on the help site it says that this mean the firmware it corrupt. But to fix it they say to download the firmware and reinstall it. Only problem is that when I run the routers installation program, it searches to see my pc configuration or something, gets half way through then crashes and has to restart! :evil:

Please help

Updating firmware can be risky... you might have buggered it, did the website give you any warning? I'd take it back and deny all knowledge of the firmware update, remember 2 years replacement on faulty electrical goods regardless of what the shop says. Its your consumer rights.

If they start getting funny, ask them to prove to you that the router works. They are bound to have a PC they can test it with, then you can watch them do it and maybe get some clues.

Don't be afraid to assert yourself, make sure there are lots of people about if they are being un-helpful.

I'll give you a example...

A few years ago just when windows XP was only just out, and most people had windows 98 or ME (argh) my Dad bought a fishing game. It said on the box suitable for XP, ME and 98, so he though cool that will do me.
Couldn't get it to work... would install but kept crashing, so I had ago... Same thing... I tried everything. Still didn't work, so we took it back. Bloke in the shop was like, "we don't take software back once its been opened". So I said I'm not stupid, it don't work (didn't mention once I worked for IBM and installed and setup assorts). He argued that if it was the software then that would mean the whole batch would be useless, so I said yep... that would be true. Have you a ME machine you could try it on? He said yes, and after a few huffs installed it. Low and behold it didn't work. A rather embarrassed assistant gave my Dad his money back.

Not once did I mention I worked in the IT industry so he just thought I was average joe, give it a go.

Cheers Grinch
Yeh I think I will just take it back, I've only had it a few hours :lol: :lol:
They're bloody useless in there. I went in today and asked for a router I saw on their site for £40 and she said that they didn't have that one in the shop so I would have to buy it off the net and then pick it up in store. Strange I thought, because if they could get it in stock from the net then why couldn't I just buy it. :scratch: So had a wee looky at the shelves anyway because I also needed a ethernet card for my desktop. Then what do I see on the shelf? The £40 router I was asking about :!:
Couldn't see any ethernet cards for desktops so asked another guy and after searching he said they were out of stock and I should try along the road at currys. So I buy the router, go along to currys, ask the guy and what does he say........."we don't have any in stock, best bet is to try at PC world" :!: :!:
I just laughed and walked away :smt042

PC World, Currys, Dixons , Comet etc. are all robbing barstuds. They would sell their granny to a salt mine if it meant an in store sale for them. I work in IT and have a keen interest in electronics (alright I'm a geek!) and they amount they try to fob people off is unbelievable. I saw some poor guy a while back pay £280 for office then pay £15 to have some monkey in PC world install it for him!

PC World according to Weebl and Bob

:lol: :lol: :lol: man that is strangly true

got to agree :wink: