Re: Missing bolt! k7 sv650s
 

Yeah definately an engine bolt, as it passed through the oil casing bit as well - so the bolt is fully enclosed. (found it in the haynes manual - in the engine removal bit)

Phoned the manager today, and he told me its probably just fallen out. I asked him how an 8 inch bolt can undo itself and fall out, and he got a bit stroppy saying its not their fault, hes sure they fitted it. After i told him ive got pictures on the internet on public forums - so time and date stamped - he said he would collect the bike and fit the bolt. I told him i wasnt happy with the situation or service ive received off them, and he said its not his fault or problem, as he had offered to pick the bike up to replace the part.

Am i reading into this too much, or should i take it further? Im unsure whether to just let them refit the bolt, or contact trading standards to find out my rights. Ive lost all confidence in the dealer, and wasnt too happy with the way i was spoken too. Although he wasnt directly rude on the phone, i certainly didnt feel like a value customer.

Re: Missing bolt! k7 sv650s
 

personally? me? i wouldn't be happy but it depends on how far your willing to take this, if the dealer is being a stubborn ar#ehole just have the bolt fitted and never go there again, when the bolt is fitted tell the dealer your intension's. as for the bolt FALLING OUT? well, don't you need one of those engine removal tools to get this bolt out? i believe you do, how could it fall out? he's dug his self a hole there.

Re: Missing bolt! k7 sv650s
 

Ive phoned the suzuki number from their website, and customer services are going to give me a call in the morning. At the very least ill ask them to move the service contract to another branch, it might have just been a one in a million mistake by the mechanic, but i cant take that risk.

Re: Missing bolt! k7 sv650s
 

any suzy dealer can service your bike it doesnt have to be where you got it from.

Re: Missing bolt! k7 sv650s
 

Thats good to know! Cheers for the replies mate, been rather helpful

Re: Missing bolt! k7 sv650s
 

Any recognised motorcycle dealership with trained and qualified technicians can service a bike and keep it in the manufacturer's warranty, according to European Law. It doesn't have to be a Suzuki dealer, it can be Honda, Yamaha etc etc, as long as the guy who does the work is trained and qualified.

Re: Missing bolt! k7 sv650s
 

just checked, that is a engine mount bolt that needs a special tool to remove it, it cant have just fell out.

Re: Missing bolt! k7 sv650s
 

If he says it just fell out, tell him you're taking him to court for selling unsafe goods :D

Re: Missing bolt! k7 sv650s
 

If you don't want to name the dealer in question at this time because of ongoing issues, would you mind saying what town the dealer was in?

Re: Missing bolt! k7 sv650s
 

Just heard back from the head office. Apparently ive got no rights.

The dealer is going to collect my bike, fit the bolt and do the first service, then drop my bike back. So its back to square one, which they would have done in the beginning.

If i take the bike elsewhere instead, ill lose the 200 quid service contract (they wont refund). It will also cost me approx 200 quid including collection, and ill have to pay for the next 2 services aswell.

All in all it'll cost me an additional 500 quid or so. Not really an option, so im stuck with them.

So im now going to have a dealer ive got no confidence in, who is probably ****ed with me for going to customer services, working on my bike. Great. Their goes my faith in suzuki.