Re: Missing bolt! k7 sv650s
 

bad new matey sorry bout that:( keep an eye on ya bike while in their possession and make sure it comes back how it should.

Re: Missing bolt! k7 sv650s
 

I'd risk losing the money paid for the service contract. I wouldn't want my bike touched by them again. Sometimes it's worth paying the extra.

Another lesson to be learned from this, never ever spend money on a service contract with any dealer - it's designed purely to rip you off.

Re: Missing bolt! k7 sv650s
 

The 200 quid included all parts and labour costs for the first 2 years of servicing, so it made the idea of a new bike a lot more attractive

Re: Missing bolt! k7 sv650s
 

If its less than 6 months old then reject the bike on safety grounds. Speak to citizens advice and trading standard who can advise you more on this.

Its easy to do if you have a case, which by the sound of it you do.

Write everything down with dates and times it happened.

The dealer saying the a bolt that requires a special tool to remove may have fallen out sound like the final nail in the coffin.

Worth a try then get a bike from elsewhere.

Re: Missing bolt! k7 sv650s
 

Are you sure about the bolt needing a special tool? There's a castellation in there but I know I didn't touch it when I removed that bolt on mine. I'm not sure what it's there for but it was just a regular socket job. That's a cruvy though, can someone with a pointy check it? (the engine won't fall out!)

Re: Missing bolt! k7 sv650s
 

http://i86.photobucket.com/albums/k1...k-zzr/bolt.jpg
the other side-
http://i86.photobucket.com/albums/k1.../otherside.jpg

Re: Missing bolt! k7 sv650s
 

I phoned trading standards yesterday, who put me in touch with citizens advice. They said that under the trading act (1983?) that the dealer has to be given a chance to rectify the fault.

Still would have thought the suzuki head office would help me through goodwill though, but nope.

Re: Missing bolt! k7 sv650s
 

Sounds like you may as well get your monies worth of services out of these clowns,and get the book stamped up for warranty and resale value,but I would get into the habit of checking everything they do.When you have the 600 mile service done,put a little scratch on the oil filter before,so you can check its been changed.Learn to do the basic bike checks yourself(if you dont already)as you cant trust the dealer to have done it properly.

Re: Missing bolt! k7 sv650s
 

I wouldn't deal with that shop the shop i deal with when im home always gives me good service well does good changing the tires since i do everything else. THe give me reasonable prices on parts i bought my bike used so the guy had it serviced there and thats where i picked it up they gave an extra key license plate mounting hardware for free and said come back to see us. and i didn't even buy the bike from them. when dad bought his 4 wheeler dad said ill take it today if you deliver it by 6 pm it was like 5:30. The owner showed up and delivered it to our farm shortly after six for free. this is what you should expect from a dealer. Not what you are getting

Re: Missing bolt! k7 sv650s
 

Right, so there's not a specialist tool needed to remove the bolt itself, the castellation is for a different part. Be careful of that, you don't want to undermine your argument with any confusion, even when it's not relevant.