Re: Missing bolt! k7 sv650s
 

Perhaps we should have a "Rate a Dealer / Garage" thread, could possibly give marks out of 10 for certain things like.....

Attitude / politeness
Workmanship
Time keeping
Price
ETC, don't have to be specific with details, or will this be construed as libel / slanderous?

Re: Missing bolt! k7 sv650s
 

The haynes manual says you have to slacken these off before you remove the bolt. Never done it myself, so wouldnt know for sure, for thats what it seems to suggest.

Cheers for the advice Biker biggles, i hadnt thought of that, but i will do!

Kcow, thats the kind of service and customer relations i expected to get, but no such luck

Re: Missing bolt! k7 sv650s
 

Thats why ive kept their name off the public forums..as im not too sure. although i dont think it can be slanderous if its true lol

Re: Missing bolt! k7 sv650s
 

well rouge traders name and shame shoddy work.

Re: Missing bolt! k7 sv650s
 

It's a bit harsh slagging them off for missing one bolt - accidents/mistakes happen, although they should have just sorted it out instead of being difficult/denying responsibility. I would rather service my own bike and double check torque settings, but even checking things carefully I usually end up with a handfull of spare bolts/washers :joker:

Re: Missing bolt! k7 sv650s
 

David,

Get them to update their safety check to a 28 point one!

"This motorcycle will be supplied with the balance of the Manufacturer's warranty (expires 19/05/2008) and a 27 point safety check will be carried out prior to delivery."

Natcar, I think it is more of their attitude after the missing bolt was discovered that is more the issue now, and their total disregard for the customer. Basically, we have your money, so get stuffed!!

Re: Missing bolt! k7 sv650s
 

windmills?

:confused:

;)

Re: Missing bolt! k7 sv650s
 

Its my first bike. It was brand new. I didnt know a thing about bike maintenance, thats why i bought a brand new bike, as theoretically, i shouldnt have had to do much to it to keep it running smoothly, and could learn the basics as i went along.

I shouldnt have had to go around checking all the bolts after it came back from the dealer, that was their job not mine. And as i havent grown up around bikes/ not a mechanic, i didnt notice the bolt was missing at first, as i wouldnt have known what to look for anyway.

Servicing my own bike is not an option at the moment, as apart from lack of knowledge, i need the stamps in my book to keep a high re-sale value and warranty.

Re: Missing bolt! k7 sv650s
 

I remembered something that was said in a previous conversation with suzuki customer services, so i rang them this afternoon. They had told me that the bike was perfectly safe to ride. So i asked them to fax me this through, as i need to use the bike tomorrow.

A fax came through, saying the bike should NOT be ridden in the present state, and 2 hours later a mechanic came round and fitted the bolt.

Job Done http://www.socweb.co.uk/forum/smileys/smiley1.gif

Re: Missing bolt! k7 sv650s
 

Result! the hard way but never the less a result.