K5 Offical Suzuki Fairing lowers - Red
 

I've just spent months saving up for these - £433 notes with bobbins. Collected them today and just finished fitting them. They are nowhere near a colour match for the rest of the bike!!!! I didn't really spot the colour difference in the poor light of my garage, but once I wheeled her outside I was gutted.

Anybody else fitted the same and discovered the same poor quality??
Has anybody ever contacted Suzuki about it to ask them what their game is?
I'm absolutely choked. :( http://upload4.postimage.org/456090/IMAG0016.jpg

I was going to get lowers on my K3 after I'd had it for about 18 months but decided against as the lowers looked to new compared to the bike which had suffered some colour fade.

Not saying that's the issue here but see if you can compare with a showroom bike.

i had them fitted on mine and hadnt noticed any colour difference..........
just dont get any scratches on them as i gave mine gravel rash at the weekend and used suzukis colour coded paint and it doesnt match the fairing colour. so a quick touch up is out of the question :(

umh.....

Have you got a k5, and the lowers are for a k6 ? IIRC the reds a slightly different shade.

liz has genuine lowers on her K5 and they are spot on match, as are all every set of Suzuki lowers I've seen.

Go back to where you bought them from and see what they say. Oh and if thats genuine Suzuki crash bungs on there get them off and get some proper bungs on your bike sharpish...

For some reason lowers for a Red K5 are not listed on Suzuki.co.uk did thay actully do them?

I would check the part number what the dealer ordered for you as it should end in YU7 if its for a K5 Red SV650S

Thanks y'all.
K5 and K6 lowers seem the thing. Spoke to the dealer and they were a bit sheepish about it all, so i guess they sold the right lowers but the wrong bike!
Striaght out the shop 5 weeks ago and at top price, so should have been a K6. Nae impressed at all.

So do you have a k5 bike then?

If so how much you payfor it?

Bad news that Alan.

Was this your local Suzi dealer or someone a bit further away (hopefully not). Colour match is usually spot on if the parts are the right year. Having viewed a red K5 in Cupars when ordering my own, I have to say that it did look good with all the bits on - hugger, bobbins, lowers, tail tidy etc, etc, etc

Hope they sort it all out REAL quick and with a BIG apology.

Garry :wink:

P.S. Thanks for the pics of the German tail tidy. Still looks good, but I'd rather make my own from scratch if it involved several mods to fit well.

The K5 red is slightly metallic, and the K6 red is flat. I had K5 lowers fitted to my K6 earlier this year, but I didn't notice cos I picked it up in the dark and snow!

Crescent said that Suzuki had sent the wrong ones, but that they had 'kindly' agreed to change them at no cost. How generous! :?

Sorry, did you agree on a K5, but got a K6? I bet they are sheepish!

I agree with the comments before.
It definetly appears that yu have the wrong ones. I looked at a K6 in the shop this mornin' it is a solid red.

I had a K5 which I traded in, a metallic red, much nicer IMO.

The bit about being sold a K5 model as a K6, hmm? I'd be havin' words if I were you, especially if you paid full whack for it.

Best of luck, hope you sort it in the end.

But the Thread is K5 - so you must have thought you were buying a K5 (and have K6 lowers).
I'm confused which way round is it?

Soz about the confusion!!

I was sold it as a K6, or at least that was my understanding. They never told me it was a K5. I've paid the book price of £4600. I found out it was a K5 from examining the log book just before I posted on the forum (wasn't really that bothered what it said when the v5 arrived, just checked me name was right).

When I orderd the lowers I just asked for ones for the bike I'd just bought five weeks ago, so the spares bloke figured it must of been a K6.

I was at another bike shop on Saturday and asked them about the different shades of red and they confirmed that the K5 was a pearlescent red and the K6 a flat red. The K5's definatelyt a better colour.

I'm going into the shop tomorrw to exchange them and have a wee discussion about ethics. They've agreed to exhange them at no extra cost - which is jolly decent of them! I'll angle for getting the lowers for free. But that said they've been less than generous so far so i'm not holding out to much hope.

Oh and by the way the shop in question is Shirlaws in Aberdeen. :oops:

When I bought my K5 I had the lower fairings fitted at the same time. The colour matchs the rest of the bike perfectly. Sounds like you got a duff pair and should contact Suzuki and complain.

What does it say on your paperwork. If the invoice says "K6" and you've been sold a K5 then I would be wanting a refund or a new K6.

Personally I think you've been overcharged if its K5..

See what they say if you dont like it make a fuss !!!

Hope you get it sorted.

I would go crackers with them. Simple way to find out what year is it look in the service book you got with the bike theres a pink sticker inside it. that will say the model and K 5 or 6.

If its def a K5 I would go in and go mad woith the dealer you may even have a compensation claim check all the paper work that you got from them when you ordered it and teh recipt you got for it. If it says K6 on it somewhere you should def look in to legal action.

I bought a red SV650S K5 on a pre reg 06 plate from a local dealers at the start of May and I paid £3800 for it. It was registered to the dealer on 31 March so I lost out on 6 weeks recovery and warrenty and just over 2 months road tax. But i was still very happy at the deal.

Another thing mate I would have done is look in MCN as the normal advertised selling price for a new SV650s is £4000 and some of the companys will even do cheep or free delivery on that nationwide!

My K6 S purchased this weeking was £4150 on the road from a Suzuki Dealer. I would be having words if you paid RRP for last years model mate.

Definately had me pants ripped down. And there was me thinking I was well travelled and quite worldly. Unfortunately, this is one of the drawbacks of living in Aberdeen - limited choice and so no real competition bewtween dealers - nearest ones 90 miles away.

Anyway, their answer to the issue was that "they didn't realise" it was a K5 otherwise they would've told me. This had me in howls of laughter as I just turned my back and walked out the shop. Just as I closed the door I told them I'll be in touch, after I've worked out what to do about it.

This one could run and run.
Still, sun's shining and it is currently my bike so I'm orf oot.

How long have you had the bike ? IMHO they've over charged and mislead you.

I would be looking for a substantial refund or replacement of the bike with a K6 if that was me.

Good luck getting it sorted outl

I would contact your local trading standards office mate as they have mis sold you. Or at least threaten them that you will do that. I personally would cause a huge scene in the shop when its busy that will make them sort you aout quick smartish. I aint being funny but if they did not realise then they are simply not up at there job as they dont know the product that they are selling.

Agreed. Argue the toss after showing them the price that Cupar are advertising (AND selling at!) on their website. Angle after a fair couple of quid back and make sure that the bungs are R&Gs and not the crappy Suzuki ones. This could be part compo for you too.

Garry :wink:

I really wouldnt go in the shop raving and shouting and making a fuss.

When I used to work as an onsite PC engineerl the people I would go out of the way to help were the quiet polite people. The people that shouted and argued with me got the bare minimum of help that I had to do to satisfy the warranty terms of their contract. If they were rude to me often they got no help at all. Wether it was my companies fault or not. Politeness costs nothing whether you are in the right or not.

Go and ask to speak to the manager. Sit in his office and quietly explain that you are not happy with what you have been sold and ask him what can be done about it to make you "the customer" happy. Give them a chance to put it right and then if that doesnt get you anywhere then take things further. What you dont want to do is to come across being unreasonable thats more likely than not going to make them dig their heels in.

Like I said earlier, have a look at your paperwork very carefully and see what they have written on it. The invoice for the GSXR clearly states what model the bike is with a year as well. I would think that your paperwork will do to.

If you have been mis sold ( which IMHO you have ) then I think you have every chance of getting this all sorted out.

Remember you don't have long to return the bike after you realise it is not what you thought you were buying.
If they're not willing to give a substantial refund (you decide if free fitted lowers is enough) Then look to returning the bike under the sale of goods act and start again. (Even if you threaten this they will surely give you a good deal, the bike must have lost tons now to them to resell).
Act on this today.

Spoke to Shirlaws again today.........as I suspected - just not interested.
Roy Shirlaw didn't consider it to be a big deal, just an honest mistake.
I was nice as pie about it, didn't get angry and asked if he would refund the money for the fairing lowers as way of compensation. Not the figure he had in mind by a long chalk - he offered me a fifty pound voucher to spend in his shop!!!!!

Not the outcome I was hoping for.
It would appear that I am a bottomless pit with loads of money and can afford to be ripped of by a bloke who owns a motorbike shop.

My own fault really. I should never have turned up at the shop in my Bentley :wink:

WARNING: If you're ever in Aberdeen don't spend your hard earned money at Shirlaws. They WILL rip you off, with a smile on their face as they do it.

Oh, and many thanks to all who responded and helped me out with understanding this.

Good forum with lots of nice helpful people. I like it.
Sun's shining again, and I've got an itch.

As a suzuki dealer myself i get totally ****ed when i hear this happening. They should be aware of what stock is in with them and what they are selling to the customer. First thing to check when you have 2 years of model in stock is which the customer wants!. Fairly easy really.

Anyway check your invoice. If it has K6 on it and you have a K5 you have every right to get the bike taken back and the correct model handed to you.

If it says K5 and thats what you have then it can be hard to prove that you wanted a K6 not the K5.

If you want me to double check whether it is a K5 or K6 ping me the Vin and i can check for you.

TBH by law they havent overcharged anyone as thats the retail of the bike. They can charge that if the customer wants to pay that. IMHO i dont think that though is the issue :wink:

I would check that paper work now mate, you could well have a case.

A £50 voucher is a P take IMO.

Surely if they sold you a K5 but described it as a K6 you are entitled to a full refund under the sale of goods act, and trading standards would be interested too, especially if they won't play ball.

It's definately a K5 - it's on the log book and the handbook.

Thing is, the intial invoice/reciept for the deposit doesn't specify the K designation, just SV650S. The paperwork submitted to Black Horse Finance (As I couldn't resist putting my money back in the bank and taking advantage of the 0%) states it's a K6. On the acceptance sheet I signed when I collected the bike it says it's a K5.

I'm not sure I have that much of a case legally, I was just under the impression that if they advertise K6's on their website and I go in for a new bike in May 2006 I would get a K6 - unless advised otherwise.

Sadly, I don't think there'll be a happy ending - well not for me. I'm down 600 squid but they don't give a s*it. Roy Shirlaw did have the nerve to say "You are my customer and I want you to be satisfied!"
Two things Roy me old china plate - I ain't satisfied and I most certainly ain't your customer. Goodbye Shirlaws, Hello Cupars.

Sounds a bit off to me. So is he saying that he wont let you return the lowers and give you your money back ?

If you finance paperwork says K6 on it. Can you not talk to the finance company and see what they can do, as technically isnt the bike the finance companies until you have paid the finance back.

I might of course be talking rubbish though.

I would make a call to the Citizens advice bureu today ask them for there advise. I would also go back to the dealer you bought the bike from again and have some stren words with them. Do it when there busy they wont like other potential customers being put off hearing what you say.

Surely the very fact they ordered you the wrong lowers would suggest they didn't know what they were selling. I would definately be looking to get a a large refund or my money back. Lloyds may have something to say having leant the money against a k6 not a k5. Speak to trading standards I'm sure they'll help.

Bit random jumping in here, first post and all.

But I noticed the colour difference too, its not bad enough that I can't live with it, but then again is does show poor quality workmanship on Suzuki's part.

Still love the fairings though, now with added gold mesh, so all hopes of returning them for some metallic ones are gone.

I wasn't aware that Suzuki made metallic ones anyway, but still looks a lot better than having the bare engine exposed.

EDIT: I'm stupid and I know it. Had a good look today in solid light and I've got metallic ones, same as my original fairings. :oops:

Unfortunately, if the bike has been bought on the 0% from Black Horse then its a loan and not finance (I think).
What you do have in your favour is that the company applied for credit on your behalf for a K6 and then sold you a K5. This means that you have given false information on a credit application and as such, obtained funds under false pretences. This in turn could mean that Black Horse could demand the money back in full NOW.
What you do have for an argument against the shop is the fact that they used false information to obtain a sale. It would be interesting to find out if the money would have been given by Black Horse if they had known it was a K5 and not a K6.