Main dealer servicing & warranty
 

I'm in a dilema as to whether to keep my 2005 bike in the dealer network for servicing or go to a local non-authorised shop. The reason for the change is the bike shop has a superb reputation for being bike wizards and the local Suzuki dealers are poor and expensive. I don't want to do it myself other than oil/filter changes.

So the questions are how does this effect warranty (has anyone any experience), will it effect the residual of the bike when I come to sell or px it?

Thanks

Re: Main dealer servicing & warranty
 

i was always told that as long as the local non suzuki shop used suzuki OE parts the warranty should be ok, ring suzuki GB and ask them to make sure.

Re: Main dealer servicing & warranty
 

Correct.

As long as OE parts are used, and it's serviced to the book, then it's in no danger of losing it's warranty legally.

Your Suzuki dealer may try to wriggle out of it, but if it's done to the book, then it's not a problem.

Re: Main dealer servicing & warranty
 

well my sv went bang other week all suzuki serviced in steve jordans and george whites in slough guess what i have to get new engine!!!!!! warrentys are there just for piece of mind!!!!! and thats a quote from some 1 at steve jordans!!!!! suzuki always get out of it.

ps warrenty ends oct...... could this be a trading standards thing???? i think it is

Re: Main dealer servicing & warranty
 

What excuse are they giving for not honouring your warranty, seems like unless it's misuse they must honour the warranty. Only things I can think of would be if you failed to observe the requirements for general housekeeping (water, oil level checks) in which cae thye probably can wriggle out of the warranty.

Pls tell us more

Re: Main dealer servicing & warranty
 

Further point to this.

I got a letter through the door the other day, from The AA.

Now, by my understanding, my bike was covered by warranty for 2 years, and this warranty included breakdown recovery.

Now The AA are wanting me to spend money on the 2nd year's recovery cover.

Can anyone confirm/deny if the 2nd years breakdown recovery is included??

Re: Main dealer servicing & warranty
 

According to their website, it's only a 12 month breakdown cover:

http://www.suzuki-gb.co.uk/extra/detail.php?id=000018

Re: Main dealer servicing & warranty
 

As you havent enquired yet to see if Suzuki will look at it under warranty i can always raise the question to them. You cant got to trading standards before asking if it will be done under warranty:smt103

They will come down and have a look. Only problem is that they may notice that the oil level is well below the minimum mark. Can find out though if you want!.

Re: Main dealer servicing & warranty
 

It's only 1 year's breakdown cover.

Cheers,
Matt

Re: Main dealer servicing & warranty
 

Thanks Gnome & catwrim.

I guess I'll have to rely on the other 3 breakdown cover policies I have for the bike then. ;) :thumbsup:

Re: Main dealer servicing & warranty
 

3:smt103 . At least you can ring them all and see who gets there the quickest:D

Re: Main dealer servicing & warranty
 

:lol: I don't pay 3 policies for the bike. It's just a side effect that I have 3 policies that apply to the bike.

For example, my bank charge me £10/month for the account with them that I have. For that, I get worldwide family travel insurance, and vehicle breakdown cover for me, regardless of what vehicle I'm in. I also get a couple of other benefits from the bank, like cheap electricity.

Should the bike breakdown, I can call customer services at my bank, tell them about it, and they'll send someone (Greenflag) out for me.

The car has breakdown cover on it (paid for the whole 12months before I got the bank account) which applies to me & not just the car too. My bike insurance also has breakdown covered (offered for free, so why not).

Then The AA want to charge me £30 for the years worth of breakdown cover.... :lol: No.

Re: Main dealer servicing & warranty
 

Suzuki will pay out if the bike goes wrong and it is found to be their fault! Like any of the Motorcycle Makes.

but if you run your bike out of Oil and it seizes its tough!

I had both my cam chains rattling 2 months before i could get my new bike (XJR1300) and i had to shell out to get them replaced because i had done my own servicing and not paid a Suzuki Dealership to do it! and the bike was under 2 years old. Lessons Learnt

Re: Main dealer servicing & warranty
 

And the moral of the story is "If your engine goes pop, make sure you top up with used engine oil to the correct level before you get it to the dealers, and then play dumb"

Re: Main dealer servicing & warranty
 

The customer may play dumb but suzuki wont!. Not that many go pop under the warranty period. They will inspect it as they know as well as we do most of those that go pop on the road are due to low oil levels.

Re: Main dealer servicing & warranty
 

I saw a really weird thing yesterday, some bloke with a Divvy 600 was complaining about a wrecked clutch. When the clutch came out the centre was bone dry and there was a lot of rust on anything steel in there too.

Now this is a wet clutch, with oil splashing around it all the time...so how the hell did anything remotely ferrous rust?

Re: Main dealer servicing & warranty
 

Ah, found the pictures:

http://www.3lanes.dsl.pipex.com/clutch/internal.jpg
http://www.3lanes.dsl.pipex.com/clutch/bearing.jpg
http://www.3lanes.dsl.pipex.com/clutch/hole.jpg

Re: Main dealer servicing & warranty
 

I've had a bike come back from a service without any oil in it.
It took me a while to realise and when I took it back they blamed me. Said that it had been used by the engine and I should have been checking it.

Now at the time I was a mechanical numpty. However in the first 600 miles the bike hadn't used all it's oil so I don't think it suddenly decided started using it in the next 200 miles. Fortunately it was the CG and so damage was limited and it's done 20k fine since.

Re: Main dealer servicing & warranty
 

I've checked with Suzuki GB and as long as the bike has been serviced in accordance with their schedules and using genuine parts and filters then the warranty is fine, I suppose doing it yourself isn't quite the same in their eyes.

Interestingly the dealer has said that due to low mileage of my bike doing the 7500 service which would normally be due at 2 years is unecessary and so oil, filters and brake fluid change with a check over will suffice. Will still cost me £150 though which seems quite steep.

Re: Main dealer servicing & warranty
 

Throw another £10 at that, and around here you'd get a 14k service, including valve check (and that's assuming it needs brake pads etc).

I'd be going somewhere else for such a basic check over.

Re: Main dealer servicing & warranty
 

Is that from a main dealer or a local independent shop. The £150 I've been quoted is main dealer price. The bikes done under 2000 miles so can't need too much doing to it!