International buying problem..
 

I wonder if anybody can help me?

I ordered rearsets from one second faster, at a grand total of 270 quid, which was almost immediately deposited from my account. This was exactly one month a go. Since then I've sent a couple of emails but I've had no reply.. I'm getting quite peed off now, the status on their website is still "ordered". I want to cancel my order and get a refund, am I within my rights to do this?

This is their policy:
http://www.onesecondfaster.com/servl...te/policy/Page

These are the rearsets.. I know they're good, Pete and Lissa have them, but if a company takes it upon themselves to deposit the money immediately, knowing they won't manufacture the product for a month or two, I at least expect that they reply to my emails when I send them..

Re: International buying problem..
 

If you paid by credit card or paypal reverse the payment.......easier/quicker through credit card than it is paypal mind.

Re: International buying problem..
 

Hi Sean, they did pretty much exactly the same with us. No replies when I rang them even.

Eventually we got ebay assistance and suddenly they replied to our e-mails.

We did think we had been ripped off initially though.

Re: International buying problem..
 

Thanks for replies. I've just tried to call them, the number has been disengaged :mad:

Going to see what my bank can do, as Lissa suggested to me earlier..


I'm fuming!