play.com
 

bunch of ****s

Bought a tv off them (showing in stock) about 3 weeks ago, I've rung them up to chase it up a few times now and they just say it's temporarily out of stock and they can't tell me when it will be in stock. They refuse to pass me onto a manager and won't give me contact details for anyone else in the company. They deny anyone at play.com can help me chase it up :scratch:

I've just been on the phone to them they insisted I rang the manufacturer to chase it up, I told them how backward this suggestion was but ,still, they gave me the number. I just rang the manufacturer the manufacturer confirmed my thoughts, so just tried to ring play back and the number goes dead :rolleyes:

Surely there's a way to get a number for someone in the uk?
Google has no answers neither does their site :smt011

Re: play.com
 

Sorry you can close and delete my rant
found their details
Play.com - DVD
PO Box 192
Jersey
JE4 8RP
Jersey

Phone: 0845 800 1020 - india
Fax: 01534 631 580
email:info@play247.com
Internet Address:www.play.com

Re: play.com
 

Distance selling act, refund please, court if not.

Re: play.com
 

for ****s sake just got through to them and managed to cancel the order. The guys just told me that it was on their system that the item was discontinued so I should have been told that on the 20th of november when I rang :rolleyes: I've spoke to them over 5 times between now and then and they one advisor even told me they'd 'definitely' be getting it in. Manager's have supposed to have been ringing me back but havn't what **** pot their customer services is.

Guy I just spoke to gave me an email address to contact regarding compensation.
Chances are 0 I know that, there's no contract between me and the seller until it's despatched...still gonna try though :smt011

Re: play.com
 

www.saynoto0870.com throws up the following:

028 9092 1724
Also: 01534 877595
Fax: 01534 631580
01534 nos are Jersey and may cost more than other 01/02 nos and inclusive mins may not apply.
operated by Gem

Re: play.com
 

yeah, cancell your order, if they try and deliver it refuse to accept it.

Re: play.com
 

As for compensation.... the least they can do if offer you the interest on your money while they held in for no good reason.
Or give you a good discount off a future order (if you're that brave)

Re: play.com
 

Cheers capt. awesome will give em a ring see if I can speak to a jersion.

I'm massively ****ed off by the fact they new ever since my first call 3 days after the order that they couldn't get the item but repeatedly told me to wait. Been almost 3 weeks now.
Never using em again.

Re: play.com
 

No as they never actually took the cash off me (thankfully) however this left me fooked for the month as I've been scared of them just randomly taking the money from my account and me getting stuck with overdraft fees.

Re: play.com
 

Crap service is just rife in the UK i find. Sad thing is that most companies are just as crap as one another so no one feels they need to raise the bar on their customer service front as they have no one to compete against.
If they are all crap, they can all just stay crap basically. Its infuriating, i know how you feel Dave.