Consumer Question - Can I take a Plasma back?
 

:mad:Purchased a plasma 42" Panasonic today and got it home, unpacked it. Set it all up and turned it on. Works lovely, but like a fool I should have got 37" because its just physically too big beside my chimney breast. I know, I know I should have measured it. And now its all unpacked I don't think I can take it back and pay the extra £200 for a smaller screen which would fit perfectly.....What a plonker eh... Or can I take it back its only been on for 1 hour? Anybody know if I can return it, not for refund but exchange for dearer model which would fit better?

Re: Consumer Question - Can I take a Plasma back?
 

yer - bet you can - if the have the receipt then def. The consumer act means you can. total worst case you get a credit note and then pay the extra - no probs what so ever with that.

Re: Consumer Question - Can I take a Plasma back?
 

Why does the 37' cost more?

Re: Consumer Question - Can I take a Plasma back?
 

You cant return something just because you dont want it or dont like it.

Re: Consumer Question - Can I take a Plasma back?
 

most shops will let you take it back fro store credit.

Excuse i use is that the g/f (or whoever) measured the space wrong and i'm funimg, bloody women, blah, blah, blah, and get the (usually) male assistant to feel for where i'm coming from etc.

Re: Consumer Question - Can I take a Plasma back?
 

Thanks Tigersaw is that qualified by any means or just cos you said so? I tried looking at my consumer rights, but thats a minefield and I had a few jars earlier.

Yes, Spiderman I may just try this one.

Re: Consumer Question - Can I take a Plasma back?
 

cant hurt to try just explain it wont fit and your willing too pay the extra for the smaller tv.

Re: Consumer Question - Can I take a Plasma back?
 

Most shops will let you take it back especially if you just want to legitimatly exchange something.

Legally, you dont have to accept a credit note if you do decide to ask for a full refund either as its not a legal tender.

Re: Consumer Question - Can I take a Plasma back?
 

I heard that on tv the other week, that ann robinson thing.

Re: Consumer Question - Can I take a Plasma back?
 

Just copied this from their website:-

Currys Returns and Aftersales Policy
We will exchange or refund your purchase either before or up to 28 days following the day of delivery if you return the item to us as set out below, but it must bereturned unopened and in its original packaging, complete with any free gifts or accessories provided.
This does not affect your consumer rights and if you open the goods to inspect them, you can still cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered.
You can cancel your purchase by:
- returning the product to one of our stores with your receipt and bringing the card you paid with so we can credit it, or
- emailing us at aftersales@currys.co.uk to request that we collect the product, or
- phoning us on 0844 561 1234 with your order reference number and delivery details to hand

* “working days” means all days other than Saturday, Sunday and Public Holidays
In all cases, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories you received with it. Pre-recorded videotapes, DVDs, CDs, minidiscs, memory cards and software must still be sealed. Any free gifts received with the product must also be returned.
If you follow the above steps, we will issue you with a full refund for the cost of the product and any delivery charge you paid. Refunds take 3-5 working days to be credited to your payment card

So looks promising.