Warranty on computer components
 

Need some advice regarding warranties and I’m hoping someone here can help me out a bit, as every bit of information I see regarding the company warranties on this specific product and the Sale of Goods Act seems to be the complete opposite of what’s actually happening.

Six(ish) months ago I purchased a shiny new XFX ATI HD 5850 until it went all screwy. After testing in various other mobos lead to the fact that my new toy was busted and, oh joy, time to start the RMA process.

Direct from the company website:

“In the unlikely event of your card failing within 2 years, ScumbagsRUs will replace your card with a brand new one, pending testing within our standard RMA terms and conditions.”

To me that implies that the company will test and replace the faulty product once it has been deemed to be faulty by THEM not the manufacturer (the company confirmed to me it was broken 20 days ago). So why do I have to wait for the company to get a replacement from the manufacturer when they also confirmed to me they have that product in stock? Isn’t that the opposite of what is stated in my warranty above?

Also, the Sale of Goods Act:

“It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.”

I understand why the company wants to ensure they get a replacement so they are not out of pocket, but TBH that’s not my problem! They provided the product, and according to the Sale of Goods, I have to deal with them and the manufacturer does not enter into it?

Does the above sound right, or am I missing something? :confused:

Re: Warranty on computer components
 

The faulty goods legislation was good in the past where if a kettle or cd player didn't work it's obvious and there's no ambiguity. Nowadays with computer components, there's so many thickwits about who just don't understand what they do or have broken them themselves you can't blame suppliers for wanting goods checked out first, maybe there's a clause for that?

Re: Warranty on computer components
 

Yes I completely agree, but they received, tested and confirmed the fault to me within 2 hours of receiving the return. Generally these guys are awesome, but they seem to be lying on thier website.

The wording of the suppliers warranty is either a bit misleading as its not what they actually provide or they ignoring the terms of their own warranty to make sure they are not out of pocket.

They make it sound like your getting a special warranty with them, the company forums are littered with people saying only buy XFX from this one company in the UK as they specifically deal with the RMAs in house, my point is they don't!

I'm not the only person who interpreted the stated warranty this way - its there just lead you to believe its special that by putting crap on the product page and it's no different to RMA's anywhere else?

I was just wondering how some uninvolved people would interpret the warranty as obviously I'm a bit biased and want my dam gfx card back asap ;)

Re: Warranty on computer components
 

I don't read it the same way. I read that they will do whatever their standard RMA terms and conditions say they will do. That statement in italics doesn't say who will deem it faulty, whose stock the replacement will come from, nor how long you'll have to wait. You need to read their standard RMA terms and conditions.

Re: Warranty on computer components
 

I used to work at a computer component supplier and they had two guys in a room filled with test PCs who would indeed check anything that was returned as opposed to just sending it back to the manufacturer right away.

Re: Warranty on computer components
 

Cheers Ralph, seems im a nmpty then :-)

I did and it makes no mention of sending parts to manufacturer anywhere. That and the fact im not the only person who interpreted it that way, as I said the forumstate they will turn around Xfx rma in 3 - 5 days! I did.post there asking for some official guidance and asking if they could spell it out for us dumb people but by post never made it past the mods.

Re: Warranty on computer components
 

Cheers Ralph, seems im a nmpty then :-)

I did and it makes no mention of sending parts to manufacturer anywhere. That and the fact im not the only person who interpreted it that way, as I said the forumstate they will turn around Xfx rma in 3 - 5 days! I did.post there asking for some official guidance and asking if they could spell it out for us dumb people but by post never made it past the mods.

Re: Warranty on computer components
 

You did ask the question! ;)