Another satisfied Dabs customer
 

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Re: Another satisfied Dabs customer
 

My 2p.

They have a problem, they're dealing with it (and likely using another supplier to ship products for them). If this problem is with processing card transactions, they wont loose money, because they'll recover costs from their card company.

However, customer services could be improved on that, to give a rough guesstimate as to when the back log would be cleared, and where abouts in the queue (roughly) your order is. Every retail system I've ever worked with has the ability to do that, and if theirs doesn't, it needs to be changed before they go bankrupt (IMO).

Your call completely on changing to another retailler, if they can't confirm when they can send goods, or debit your account, it's not a pleasant situation to be in. I'd be mighty p'd, but I don't know if I'd be in a rush to get a computer, so would probably be driven by price, not by delivery times.

Re: Another satisfied Dabs customer
 

:rolleyes:

If they have a problem I would expect them to give you an ETA. There is no reason why they can't do that, it's simple, you just have to give your order control teams a simple message to relay to customers - basic customer support.

If they prefer not to do this, or can't be bothered, or have poor staff, then it's their loss. Go somewhere else, you may more but you will get your goods. It's that simple.

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Re: Another satisfied Dabs customer
 

Sums up Dabs really

Re: Another satisfied Dabs customer
 

I've used dabs.com for years, nerver really had a problem

Sounds like you're just unlucky :(