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Originally Posted by Jelster
Orange have the worst customer services I have ever come across. Absolutely apalling. And don't ever try to talk to anybody in their "accounts" dept, I'm sure it doesn't exist
 , the lot of them.....
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Clearly not an ntl customer!
I complained in writing to ntl because the phone is NEVER answered. Customer Service wrote back about some completely random issue i have not had a problem with and that I have never spoken or written to them about, but then added the line that I had to speak to CS on the phone. I got back to them, pointed it out and they removed a service from me and wrote "Please phone the telephone fault team"
(OR the simple version..
Dear Sir,
You never answer the phone - this really hacks me off...
Dear Customer,
Thanks for your letter, please phone me!)