If it is in the house and your side of the meter then it is your responsibility. National Grid have done the responsible thing in isolating the supply, and I guess they have slapped a notice on the supply.
You need a domestic Corgi registered workman to attend (usually heating engineers) you will need to inform them that they need to identify thew source of the leak (this will probably require a Gascoseeker (which, by the way is great fun when you write it on the forum and the spell checker kicks in!)
If she has pipe insurance then it should cover it, but in my opinion pipe insurance is a waste of money. Otherwise House insurance might payout.
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