Do you really need a laptop?
Either way Dell are pretty good, but its a bit like buying a standard family car rather than a more expensive better built bit of kit. they all do the same thing.
I have four Dell pc's at home (kids!) cheap as chips (not bought all at the same time!!) and so far - touches mock wood desk - no problems. All came with sound, speakers, TFT and printer (which is pretty good quality). We also run them on wirless internet - triffic.
went on line to 'build' what we wanted but the pricing gets confusing so we then phone up with the spec, usually get a better price than that stated online and its delivered in less than a week ready to go. Usual follow up phone calls come through.
So easy I would take some pursuading to be bothered to go eslewhere.