I hate lenders, they make life so-o-o difficult.
Sale of a property dragging on for months, buyers solicitors call me this morning and want to complete today. WTF??? Property vacant and I have signed papers, so OK not a practical problem save that I have no redemption statement. Fax the request off to the lender. It's an offset mortgage, so quotes are valid for one day only. Just called the lender, where is the redemption statement please. Go through all the stupid security questions, only to be told we can't tell you over the phone, you have to fax us. Er, I already have. Barclays payments system spits me out at 3.50pm, I'm going to run out of time. 'Too bad, Data Protection.....'
Most of these lenders haven't a clue about what the Data Protection Act really says, they simply hide behind it. So I can't send client her money cos I don't know how much I have to retain, so I get a complaint and she isn't very impressed by the princely 2.6% Barclays pay me on my client account. I can't pay off the mortgage cos the lender won't tell me how much, so Monday I have to start all over again and wait forever in their f*cking queuing system.
Great, I like inane muzak
and 'calls may be recorded for training purposes'
I'm only posting this to get my post count up, I don't like that Hovis has overtaken me
