My mum has been waiting a long time for various tests etc. She is a very obliging lady, and will not persist or pester as she has this respect for 'authority' and believes they are doing their best for her. I have told her many times to call, and make herself known....
Your story has inspired me to ring her and tell her what has happened. Whether it has sunk in or not is another story!
Hope the op is a success, and well done you. (ps, how can they 'not receive' letters, is it a mickey mouse business or what!)
Rant : I actually have very little respect for the nhs .... I don't like to knock it, and I want to believe in it .... but if you can see the pain that my mum is in right now .... you wouldnt make a cow wait this long for it to be sorted