Consumer Rights Advice
Morning,
I need to dip into the well of sv knowledge for some advice...
My laptop has fritzed exactly one month out of warranty. PC World naturally don't want to know unless I pay to have it repaired.
Now I have heard of people claiming 'reasonable life' ie I should expect my £600 machine to work slightly longer than 13 months...
Before I wade in there and start shouting I want to make sure I have all my facts straight. So, has anyone used this particular clause, and does someone have a weblink. I've looked but can't find anything. Also is it law, or is this discretionary?
The kicker is that this machine is leased through their Smartplan, so I don't actually own it I just lease it from them, but apparently unless I take out an extended warranty its not covered! So, that means in September when it comes to upgrade I take them back a £600 doorstop and they give me a shiny new machine. Go figure....
Thanks in advance.
Gordon
Last edited by Gordon B; 30-10-07 at 08:29 AM.
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