pixiemonkey

Hi All,

I recently picked up brand new sv650s k7 and love the bike, absolutely brilliant and a real joy to ride.

How ever I have experienced some problems with the garage I bought it from and would value some opinions from any with a bit more knowledge than myself.

Basically the problem is after picking up the bike the day I got it I started to have a power related problem as the bike had no juice but after giving the bike a shake, it started and all was well for a few days (a few more instance of having no power but shaking got it going). The alarm went wrong shortly before the run in service and is now inaudible and has gone off a few times while riding along.

When I booked the run in service, I mentioned the problems I had been having and mentioned them again when I dropped the bike off. I was told that I would have to drop the bike off at one of the other garages to get the alarm fixed (annoying!) but the service was performed. The next day I went to this other garage to book the bike in for the alarm but on my way back the bike lost all power and died. So my pillion and I jump off and start scratching our heads. After checking the fuses and everything under the rear seat we removed the front seat to discover the negative battery lead was only been held on my a loose bolt which was not screwed into the nut at all so had disconnected.

I contacted the garage I bought it from and stated how annoyed I was that the service had not been performed properly (I know we are all human and therefore make mistakes but after mentioning the problems I have had I would expect things like that to have been checked and especially seeing it was the run in service also). The bike cutting out could have caused a very serious accident from a number of reasons and the alarm going wrong on top and the generally crap customer service I have received as a result of trying to get this issue resolved.

So the other garage that can fix the alarm is going to fully inspect the bike also (with me watching because I now do not trust them). I am also pushing for some form of compensation for the inconvenienced caused and the dangerous incompetence of the service so have asked for £200 off a new lid on top of the inspection and rectification of the alarm.

If anybody could offer some advice on the subject or if I am being unreasonable.

Sorry about the length of the post and cheers in advance,
Pix