Originally Posted by Furry Ginger One

TBH I wouldn't hold out much hope of getting masses of freebies.
Compensation for what "could" have happened is a shady area.
I would ask for a refund against your last service as you have actually paid for something which you did not get.
This is something which you may well have to put down to experience and take your custom elsewhere.
Good luck with getting something back but be sensible in what you ask for. Put yourself in their position and then ask yourself what you deem to be reasonable.