Baph

Oh yea, also, there's 3 area's to PC support really:
- User Support (helpdesk jobs answering calls to folks that have no computer expierence usually - these roles usually have scripts to follow so there's no real need for knowledge to start with).
- Application support (helpdesk but application specific, all necessary training provided by the employer before 'go live').
- Hardware support (indepth hardware knowledge required more often than not).

TBH, we've got people in our office (though not the same team as me) that barely know where the power button is. We have Fault Scripts for people like that to follow. New folks get them too to ease them into the job, but once you know what you're doing, there's no need for them.