amnesia

I bought a pair of Arlen Ness boots from Hein Gericke about 6 weeks ago.

I noticed on sunday that the velcro on the zip cover was coming away from the leather. It looks like the stitching has just pulled away. So I pop back in on sunday and the manager told me he would call the distributor. Fair enough I thought. I know that I had the last pair in my size and it is possible that they had none in stock. With the weather being so nice I didn't push the point...just pootled off.

The call comes back today - they want me to return the boots so they can send them back to be inspected by the Arlen distributor so they can replace or repair. WHAT????????

The manager told me that this is standard practice for HG for their third party products. Well, I think that sucks.

Surely my contract is with HG, and it is their responsiblity to make sure whatever they sell is fit for purpose and of 'acceptable' quality. I don't think anyone could call failed stitching after 6 weeks acceptable.


What am I supposed to wear when/if I send them back? The reason I spent £170 is because my old Sidi's NEEDED to be replaced.


Livid doesn't even come close....needless to say I will be calling back later and 'suggesting' that they swap them for me next week when I return from a few days down south.