husky03

This was part of the reason i got out of retail-companies don't give a monkeys about the customer in general-they just want the cash, and if a problem arises after you've handed over your wad they'll do anything to get out paying you back.
If the goods are faulty-stitching coming away, zips broken etc then they are faulty plain and simple-customer is entitled to money back so long as they have proof of purchase-as for being a third party(middle man)thats bull-who marks up the goods?in this case its HG-get on to trading standards and get them to contact the branch-you'll find that you'll be told you are more than welcome to get a full refund-don't settle for anything else.