neillfergie

this is an unfortunate side issue caused by the small minority of people who abuse these systems. I have no doubt that the goods were defective as I'm sure the shop assistant would agree but it is not theirs or our decision as the manufacturer decides.

They have probably had more returned goods with no fault or which had been damaged by carelessness etc and have decided to make a blanket rule.

if everyone was more honest it would be simple but they are not all like us and they will damage a 11mth old product to get a new one. end result is honest people have to go through the procedure of checking.

as i said if you are polite but insistent you will get a result faster and easier,

if you get on like a smart ass and start to quote your "rights" you will make the whole thing more difficult for yourself. Ask anyone in retail and they will agree as they would much rather get you sorted out there and then and move on but they have to follow these procedures.