As the title really, does anyone know if it's possible?
I've just received a letter, stating that my electricity company owe me a sum of money. I had purposefully set up the direct debit so that the amount we paid was more than we were going to use. This was done because I wasn't exactly sure how much we'd use, and I figure an overpayment is better than an underpayment & the stress associated with them chasing us for money.
But I misjudged a fair amount, and it turns out they owe a fair wedge. They've said that this money will be deducted from future payments (meaning the Direct Debit will be amended to suit), but that means payments yo-yo-ing, and I'd rather not do that.
So, does anyone know if it's possible to claim back what you've overpaid a utilities company (even if they require a small "administration" charge - not fussed about that)?
Muchos grassios.
