krhall

I love doing helpdesk work, it's not really my job but I often spend time in helpdesk working. The majority of it is quite thankless but can be rewarding when you solve an issue or help someone who is really upset etc.

Helpdesk used to be a better job years ago, when it was more of a face to face role, nowdays the majority of helpdesk tasks can be completed remotely.

IT salaries have taken a bit of a hit, but if you are trying to get into it and are prepared to start on the bottom rung with a salary to match, you may find something.

Speak to Viney too, he runs printrooms, which can be quite an interesting role. I believe the company he works for are often looking for pre-sales people too.

There are a couple of IT salespeople on here too, who may be able to point you in the right direction.

Don't go down the MCSE route, it is a waste of time. If I look at a CV with that on it, it holds no more weight than a GCSE in History or PE, with regard to a day to day Helpdesk role.

If you really must get a course, go down the Cisco route or possibly learn HP Procurve stuff.

There are a few linux guru's on here, their work is proper hardcore and if you can get your head round that there is always going to be work around. I have tried to get some of them to do some work for me but they don't want to.