I think that's a terrible way to talk to you if that's the words they used, paying your council tax gives you the right, nay, the duty, to imform them of any shortcomings and be dealt with respectfully. If they'd said that to me, I'd be asking for the boss.
I talked to my council yesterday as some nasty youths have broken the toddler swings in the park and my boy can't use them

They were very helpful and grateful for the info and are despatching a maintenance team