Originally Posted by Woz

You got lucky. When my router broke (wireless transceiver packed after a couple of years years) it took me 3 calls of about 45 minute each to convince them it wasn't my computer.

Also, trying to get through to the TV side of things for anything other than paying for something and they put you on hold for a minimum of 40 minutes (at 0845 rates) - seriously, I tried several times when my digibox gave up and ended up timing the calls. All were answered at approx 40 minutes.