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29-03-11, 07:14 PM

Complaint Level 1 - Speaking / Writing to initial person, 48hours
Complaint Level 2 - Specifically trained complaints handler, 1 week
Business Decision Letter - Company stating in writing their position, this give you 8 weeks to decide to pursue further
Customer Relations - No joy there then you can go to ombudsman

Then Ombudsman who will take 12 - 18 months to look fully into a case and make a decision

Thats the process for my place and should be pretty similar to any other insurer

29-03-11, 07:14 PM	#8
Iansv II Guest Posts: n/a	Re: Insurance Complaints Complaint Level 1 - Speaking / Writing to initial person, 48hours Complaint Level 2 - Specifically trained complaints handler, 1 week Business Decision Letter - Company stating in writing their position, this give you 8 weeks to decide to pursue further Customer Relations - No joy there then you can go to ombudsman Then Ombudsman who will take 12 - 18 months to look fully into a case and make a decision Thats the process for my place and should be pretty similar to any other insurer Last edited by Iansv II; 29-03-11 at 07:19 PM.