The response is unapologetic and says that I'm required to inform them if/when I move London. Considering I cancelled the policy (although I didn't want to) I'm surprised they are informing me "it is no longer cancelled". If I'd gone with another company (luckily I waited) I would be in an even bigger mess now!
Quote:
Originally Posted by TamSV
Glad you've got it sorted for now - at least Bikesure seem to be dealing with complaints in a reasonable manner.
Did they give an explanation of what happened? I take it you're still with the same underwriter so presumably you'll have the same problem if you do get a London address?
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Yeah, I've decided not to take the bike now. I will remove commuting from the policy, maybe reduce the mileage and explain that it will be covered and locked down at my Cambridge address. Hopefully they will then not attempt to pull a similar stunt, though I fully expect them to from what the girl on the phone said.