Goes for anything in sales. There are bad salespeople and good ones.
Take HG for instance. Man with cool beard knows our faces, always polite enough to ignore us when we want, but eager to join in and discuss when we change our mind, he knows when we are browsing, knows when we are buying, decent with the kids, enough for them not to be a problem in his store.....
fat bloke however, nicked off with the Jubilee balloons Oli was playing with in an empty space on Sunday, and put them out of his reach.................cue baby screaming, yeah bad man, how to empty your shop in one hit!!! Cool beardy man got his sale instead
Not as if hes playing with your most expensive items mate!
I expect a standard regardless of where it be, bike dealership, kitchen company or Tesco.