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Jayneflakes
Yes that maybe is a bit much, just becasue my experince hasn't been the best then it doesn't mean its the same everywhere else, though that was at different stores. They just seem to lack product knowlege, if your selling something you should know it inside out. Having said that its not possiable to know everything, that why you have a sales team.
I have no idea about their bike knowledge I'm lucky that I can have massive group to talk about bikes which is useful.