[DJ123]

I have started a new policy on my new bike. As per usual at the insurers request i send off the copies of my driving license. I passed my full test on 16/12/05 & then completed the 2 year 33BHP restriction. My photo license is up for renewal this year (it still shows the <25KW next to the bike category). The idiot person in the insurance validation department is trying to inform me that i only have a license for up to a 25KW bike. Wow! clearly she is in the wrong department if she has no knowledge of previous/present motorcycle tests and entitlement. Even telling her to check with the DVLA. I'm awaiting the reply from her after telling her that this is a full valid motorcycle license as recognised by the Police & other insurance companies, along with a copy of my certificate from when i passed.
Why are these people allowed to work in an environment in which they clearly do not have the know how to work efficiently and correctly.