Don't get me started on f(*&%*(&%g RAC.
Oh you have, too late now then..............
Like Clunk, I go for the 'free with Tesco Clubcard route'.
About three weeks ago, my car (2year old Peugeot, 28000 miles) died on the way home - lots of warning lights came on, engine died, pulled over in the middle of nowhere - pitch black, freezing cold.
Phoned RAC, told could be 3 hours - after 2 hours, bloke turns up. He thought it was fuel, put some more diesel in it, took off a fuel pipe to check that fuel was coming through ok (which it was) and then advised he could not fix it. Then waited another hour for a tow truck, got home at 11pm.
Garage looked at the car for me, and advised it was a faulty speed sensor on one of the wheels (something to do with the electronic stability programme) - all fixed and returned to me next day.
So, off I go to work again (55 miles each way)in my fixed car. On the way home, it started to feel a bit sluggish going up hills (as if the turbo was gone). Overtaking a lorry on a dual carriageway (only doing 70 - honest!) there is a big cloud of smoke out the back and the engine dies completely. Luckily the lorry saw what happened and slowed right down and let me pull over at the side of the road. Phone RAC again to be told that they are just changing shifts, so no idea how long they will be!!!
Police turn up after about 20 mins to check all ok (car was in a bit of a dodgy place) and phone RAC to hurry up - they just wanted me off the road.
30 mins after the police have left, I chase RAC and was told - should be there in 15 mins. 20 mins later, a breakdown truck turns up and (very relctantly) towed me back to the garage.
The next morning, the garage phones me to advise that the reason I broke down was because the fuel pipe had not been fitted back on correctly by the RAC bloke - resulting in high pressure atomised diesel (2/3 of a tank!!!) being sprayed all over the engine bay and outside of the car - terrific.
They refix the fuel pipe, and steam clean it for me. When I drive it home, I find that the clutch is slipping - most likely due to diesel contamination - just waiting to hear from the garage now how much that will cost to repair.
So, as a result of the fuel pipe not being fitted properly, I have been without my car for 2 weeks (luckily garage have given me a courtesy car), have wasted time sat in breakdown trucks, the car nearly went up in flames and I could end up with a nice bill for a new clutch (not covered under warranty as not a manufacturer's fault)
I had a very nice 'customer satisfaction survey' from the RAC last week, so I sent them a letter highlighting the above - just waiting for a response now.
Rant over.