I phoned my bank again today, After waiting for almost 15 mins, i spoke to a foreign woman, she was useless, i could not understand a word she said, i asked to speak to a different person, but all she kept saying was that her manager is busy. In the end i put the phone down and tryed again.
This time i got a still foreign accented person, but atleast i could understand him, he said that i need to phone my branch, he gave me their number, and said bye.
I am now getting extremely fed up.
I phone my branch and am asked how i got their number, I tell her how i got it and she said that i cannot phone them directly, i have to be put through. She then told me that she cannot tell me any information about the 'special presentation cheque' and that i need to phone the main call centre and ask to be put through to the 'special presentation department'.
So, i phone my bank again and after waiting 15-20 mins i ask some one to put me through to the department that i require. After a couple of minutes wait, i hear a faint voice, in real english saying 'hello, anyone there' she could not hear me, the line was very quiet. i tryed shouting and everything but no luck.
I then hung up and phoned the bank again. I ask for the phone number for the 'special presentation cheque' department, and i am told they cannot give out phone numbers, only put me through. So i asked to be put through again, and have the same problem.
I have now ran out of ideas and still none the wiser
So my branch cannot help me, and i cant communicate with the call center. It seems the people at the call center are not trained good enough.
Any one got any ideas
Oh yea...My bank is the HSBC
I am going to be changing banks as soon as all of this is sorted, Any one know of a bank with a call center in the UK???
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