kjames

News just in...excellent customer service still exists.
on my way to work this morning and my waterproof gloves became, un-waterproof. they're only 4 months old so i thought i'd take them back as i was passing Hanger lane infinety branch.

anyway, fully expecting an argument over the definition of waterproof.. etc, but no. the guy puts his hand in my glove. " do you want a new pair or a credit note" straight away, no arguments.

so 5 mins later i'm on my way with a new pair of gloves.

i know where i'll be buying my new helmet from.

k