I had a similar thing happen when my bike was returned to me after my accident!
It was delivered to me after I had bought it from the insurance company on the back of a car transporter, strapped down on it's left hand side with no less than
four ratchet straps!
They also fobbed me off for three weeks telling me that they were too busy to return it and then said they were going to deliver it three times & didn't! When they did, it was (
very) late and was delivered by one bloke on his own! Bear in mind that the front forks were bent & snapped and the front wheel was broken as well as the rear wheel being locked due to the brake pads having rusted to the disk from their wonderful(!) storage!!
He basically dragged the bike off the transporter and bounced it up the driveway (which is rather steep!!). He did ask for some help with moving it though!... I was in plaster up to my knee on one leg and up to my elbow on one wrist as well as tghe other wrist being in a splint!!
Any way - once he'd gone, I noticed that my left hand side Gilles rearset had been broken! They were
one week old at the time of the accident and luckily, I had seen them a month or two previously and taken photographs that proved they were not broken in the accident (the bike fell on it's right hand side and the right Gilles is scratched - the left isn't scratched - just broken at the mounting plate!), so I'm still waiting for a damage claim to come through against the recovery agents!