ooooooooooooo i used to do support..
Its the poeple who call you to have a massive whinge about their PC that isn't working and that its your fault? Scuse me, have you seen me at your PC? Have you ever even seen me, so how can it be MY fault.
They then also like to tell you that that thing your doing doesn't work and I should be doing something else (Why call me if you know the problem). They be quiet when the thing im doing works.
Or when you put people on hold (i loved this) and they start whinging to their other secretaries about how **** IT are, that their computer never works and your being fobbed off by that IT person on the phone, at which point you take them off hold and explain that you can actually hear everything they are saying.
This has led to many apologies to myself due to someone being a bitch down the phone thinking im not there..
End of the day people, we're there to help, not to have your sh1tty moods taken out on us.
I know, i'll come down to your secretary bay and slag everyone off because all they do is sit on their ass all day typing letters and scoffing chocolate and tea. Such an interesting life. Its nothing to do with me, but hey, pot and kettle and black and all that. But they always know best............ HEnce why i lvoe proving them wrong.
Tim, what you need to remember is that we can't see you, we don't know what your doing, you could be anyone. You have to go through set questions to eliminate issues that can give you your answer. You being IT literate get wound up, but how is that person on the phone meant to know you have experince when 95% of the people that call don't have an f-ing clue. HD people need to work out the issue for themselves, or at least get the right direction so they can pass it onto their appropriate team if he/she can't find the issue.
And being in IT, you should know that its the WORST job to have in IT, you get **** all day, and have to deal with it. You should be able to understand, so shame on you :P