[Sir Trev]

Customer service, or the lack of. Spannerman cannot fit in Hugh's annual service before his MoT is due so I gritted my teeth and went to my only local shop. I won't name them but there is only one dealership in town if you want to work it out. 10am appointment made a week ago, arrived 30 minutes early, walked upstairs to the service reception, the guy behind the counter sees me coming up and walks off. This guy does this every single time I go in to the place, but he does it to others too I've noticed. The other person there checks me in when she comes off the phone, when she eventually finds me on the system. "Will it be done on time as I'll only be killing time in town" I ask, "yes" she lied. Wander off and have a coffee at a cafe, ask for the bill three times, eventually go up to the counter and the staff argue over who should print the ticket, FFS... I hand over the right money, tell them they're useless, and will never go back. No phone call from the bike shop so after nearly two hours wander back. Hugh is in the service bay - an improvement on last year when they didn't even wheel him in until I'd been waiting over two hours. I sit on the wall outside for over 45 minutes. Hugh is moved between bays twice, mechanics wander about with bits of paper, stopping every five minutes for endless cigarettes. A Bandit 1200 is wheeled in. Ten minutes later a brand new Enfield is wheeled in. Hang on, there's only two of them. Why are there three bikes in there? Another ten minutes later one them looks out and asks if the Suzuki is mine. I say the Triumph is mine and is it ready? He says yes so I will admit to getting a bit shouty about getting it back outside and the keys back upstairs so I can pay and leave instead of wasting even more of my day, considering I dropped it off almost three hours ago for a 20-30 minute job! Bear in mind BOTH of the service desk employees were outside at this point having a cigarette so I couldn't have paid anyway... The surley bloke looked daggers at me and slunk off into the back so his colleague went back up with me following, fizzing with irritation. Ten minutes later the mechanic comes up with my key and pass certificate. I finally get to leave, well over three hours after arriving, vowing I will travel somewhere else next time I need an MoT. Is it any wonder I stopped using this place for spares, clothing or anything else years ago with service that bad?

[\long_rant]