Quote:
Originally Posted by Adam Ef
They already do. The reception staff are expected to do this job. My sister in law works reception and take a lot of abuse from people as part of that job that she's expected to do.
|
My wife used to work on reception sometimes for a dermatologist practice ( she was practice manager ), the doctors often ran late as they did small ops on the day to save people coming back if they had traveled a long way ( this was in Sydney Oz, and many patients traveled hundreds of miles ). The receptionist got the flack but when the doctor came through the grumpy buggers were a nice as pie. My wife instigated a plan that when the doctor was running late, the number of Jelly Babies on the plate that came in with their tea or coffee showed how late they were running, 1 jelly baby = 15 mins, 2 = 30 mins etc....