Royal Mail advice...

Now, I'm not sure what to do about this. Part of me wants to complain, but part of me can't be bothered as not much will happen about it.

So I thought I'd ask the consensus of the .Org.

Basically, I knew I had a package coming to me, and knew that the package would be getting sent recorded delivery. The reason for this is that it contains a certain amount of cash (notes).

Today, the letterbox went flappity-flap, and something landed on the carpet behind the door. Turns out, it was the package I was expecting recorded delivery. But I didn't sign for it.

Now, on the label for this recorded delivery, there's 2 separate barcodes with rip-tags, and the DW.... serial number. Next to this serial number, are written the words "SIGNED FOR."

Just for clarity, I haven't signed for this package. But yet I have it in the house, and the postie hasn't bothered even knocking on the door. It was just shoved through the letterbox & by the time I'd got to the door to query this, he'd scarpered.

So. Complain, or not complain? I'm more than a little concerned about post being delivered when it requires a signiture, but not getting a signiture.

Technically, as the cash inside is insured, I could claim on the insurance I suppose. But that's more effort than I'm prepared to put in, and it's technically fraud anyway.

So, anyone have any opinion on it?

[dirtydog]

I wouldn't bother, you got the package so what's the problem?

[Biker Biggles]

At least it got delivered to the right address.I often seem to not get post these days,and I often get post clearly addressed to somewhere else.
I guess thats the price we pay for a "modernised" postal service,just like we pay for every other public service that has been hijacked by performance management.

[DarrenSV650S]

What good is a signature going to do anyway? Anyone can sign it. They're not going to ask for your ID and check the signature are they?

Originally Posted by dirtydog

I wouldn't bother, you got the package so what's the problem?

That's part of my feelings on the subject. On the other hand, if no-one bothers to complain, then the below will continue to happen...

Originally Posted by Biker Biggles

At least it got delivered to the right address.I often seem to not get post these days,and I often get post clearly addressed to somewhere else.

[Viney]

If youa re of a devious mind then i would say it hasnt been delivered. If its special delivery, then its insured so calim off that for the trouble. However, this is fraud and no way would i condone that at all...now way

the bar codes should have been torn off, one for the counters when posted and one for the posties record when delivered, the person that posted it hasnt had the service they paid for, recorded delivery is just a proof of signature (not insurance for money) registered post or special delivery should have been used for posting cash.

[Spikenipple]

IIRC Royal Fail postal insurance specifically states that cash is not covered if it gets 'lost' anyway. I'm not sure if this is the case for Special Delivery however.
If it's turned up and you've received it regardless of a signature, I wouldn't bother complaining about it. All they'll do is send a ****y little letter apologising, and won't actually do anything about it.

Originally Posted by kwak zzr

the bar codes should have been torn off, one for the counters when posted and one for the posties record when delivered, the person that posted it hasnt had the service they paid for, recorded delivery is just a proof of signature (not insurance for money) registered post or special delivery should have been used for posting cash.

I was hoping for a reply from you.

Given that information, I'll post the envelope back to the sender and let them take up the issue with their local post office (where it was sent from - WF13 btw FYI kwak).

As they told me that they've paid for it to be insured "just in case" - and you've said recorded delivery doesn't offer that, they've either misunderstood the person behind the counter, or been charged for something they haven't got.

Also throw in the fact that the person behind the counter didn't rip the barcode off, could add weight to their complaint.

Saves me bothering as I'm not that fussed (as already said, I have the package), but someone somewhere will at least get told they screwed up.

Can't fix a problem if you don't know it exists afterall.

Originally Posted by Spikenipple

If it's turned up and you've received it regardless of a signature, I wouldn't bother complaining about it. All they'll do is send a ****y little letter apologising, and won't actually do anything about it.

Again, that was my thought. But if the person behind the counter has advised the sender that it would be covered, and hasn't fulfilled their role in the process by not removing a barcode, then IMO, that person should receive a complaint from the sender.

Face to face is always a better way to air grievances anyway.