Moving Banks

Lloydstsb have burnt their final and very flimsy bridge with me...after many years of committed service from me, despite the fact they have never been competitive on insurance, mortgages loans etc etc etc...

I know everyone will have a bad experience with their bank once in a while but from asking around the office and home - Nationwide seem to be the best bet,

Im not transferring thousands and thousands of saving, I just need a joint current account (for holding money for the three minutes I own it before the DD's go out), a savings account (ill start one day) basic credit card (for company expenses only) and internet banking.

However is there an independent review site, or official report on the customer satisfaction?

any help guidance appreciated, I have been with Lloyds 14 yrs but their latest antics have pushed it too far.

Cheers
Alex

I had massive problems with the Halifax a few years ago and moved all my savings/mortgage etc.
Having looked about, they all seem as bad as eachother.
I'm with the alliance and leicester now and while their Northampton branch is run by a clown, the santander opposite is much better so I use them (all under the same corporate umberella now).
Customer services is pretty good, theres real people answering the telephones and believe it or not, they all speak english too...

I had a problem with Jenn "borrowing" money from the account when she wasnt supposed to have access...(well a girls got to feed her habit from somewhere ) and they took it on the chin and replaced what she had taken within half an hour, no problems.

It's all a case of suck it and see with banks.
If you keep money in the account, they are always nice to you!

[Bri w]

I'm with RBS, and they've been good but since moving back to the Northeast the nearest branch is miles away and a pain to get to.

Mrs B is with Santander, who will soon be buying RBS in England & Wales, and they've been brilliant. I'm moving to them before the buyout as they give you a lump just for switching to them.

We recntly opened a joint account with Santander. Overrall good service, however be aware that their switching service is pants - ended up doing it all ourselves.

i've considered opening an account with the Co-op as they seam pretty good, customers first profits second, but they are the one company that have not needed government payouts or assistance.
currently, i have no bank account, all my money goes into my other halfs account and i use a PAYG credit card for my spending

Me and drew are with Nationwide, and I can't rate them highly enough. I moved from HSBC as I was fed up with their crap service, and the final straw was when then cancelled my credit card while i was using it due to it being on a watch list of data they had lost! So they cancelled it in case it was a fraund transaction, I did try and explain to them that if they where watching it and cancelled it the first time it was used since they lost the data, why not just cancel the card when the data was lost and re-issue then rather than leave me unable to pay for items! Amazingly the person in Delhi or wherever didn't understand that!

We moved everything over to Nationwide who are really helpful. They gave us an overdraft easy when we went in and saw them regarding Drew not being paid for a month and half due to switching jobs. It's a UK call centre and they can't be more helpful if they tried.

[Dave20046]

first direct are offering £100 to swap current account to them.santander also might still be.

[Dave20046]

oh and another £100 if you're unhappy with them and leave.
read an independent thing somewhere that they were best for customer satisfaction

I'm with HBOS (Halifax Bank of Scotland) and they are pants. I really need to get my butt into gear and change accounts.

Originally Posted by Dave20046

first direct are offering £100 to swap current account to them.santander also might still be.

First direct Asked me to provide more account stability.
When I asked what the problem was, they said they didnt like the fact that different amounts were going in each week.
They asked for a minimum of 1000 a month going in which I was doing in a week, then they said it would be better if I made one payment in a lump rather than in bits.
I explained that I was self employed and was getting invoices paid at all different times and didnt really want to wait till the end of the month to pay cheques etc into the account.

Their customer services are shocking.

HSBC though, so says it all.