A Poor Dealer Experience.

A warning to all motorcyclists in the Xxxxxxxxx area. Never ever in your natural life take your bike to be serviced at Xxxx Xxxxxxxxxxx.

Went in for my first service, came out with these problems:
-two chips in my petrol tank
-clips holding the undertray to the fairing are gone
-clip holding the seat unit together at the rear seat is gone
-Side panel bolt is cross threaded, fell out as I stopped at the lights
-fuel tank screws were finger tight
-handle bars were adjusted extremely high (dunno why the hell they even touched them)
-Bolt holding the seat on, was changed for a completely different one.

I am not making this up, they really are this bad. And to make things worse, when the guy brought it in for the test ride, he redlined it for no reason while sitting still and was locking the back wheel and sliding to make the bike stop. They're a bunch of stupid *******s and I honestly don't know how they manage to generate business with service like this.

EDIT: For Razor's question, they are located in Xxxxx Xxxxxx, Xxxxxxxxxxx. Just leave the bomb on their forecourt, best place for it imo.

Whereabouts are they?

[fizzwheel]

Have you been back and talked to them. It might not be a good idea to name and shame just yet. Give them a chance put the stuff right on your bike.

Hmm, wasn't a thread just like this for another dealer deleted by the mods cos it's libel. Have you discussed these issues with the dealer and get some compensation?

I don't care if they haven't had a chance to sort it. The fact is they ****ed up my bike and didn't tell me about it. No apology, no admittance, nothing.

I'm going in tomorrow and having a nice lare.

The fact of the matter is, when you take your bike in for a service, you expect it to come back in a BETTER condition than when you gave it to them. They can fix everything and they're still not being forgiven. It is terrible service and they should face up to it.

[dirtydog]

and i presumed you complained at the time about the bloke locking the back up and red lining it? If i saw someone doing that to my bike i'd have decked him on the spot!!!

Did you not check the bike over when you picked it up? cos once you've gone away they can say "how do we know you didn't damage it yourself?"

Didn't complain, didn't check the bike over because I had to get to work. By the time I'd checked the bike, they were shut.

If they try that ignorance ********, I'm gonna go mad. I've got someone coming with me who is going to put a pretty strong case forward, so I'll just have to see what they say.

Oh and about the mechanic, he was still fixing it and I thought it would be a bad idea to **** him off while working on the bike. Looks like that didn't work.

[dirtydog]

would've taken just a few minutes to check it over and would've saved a lot of hassle.

So how do you know the damage wasn't done while you were at work?



I'm no mechanic but I cant think of anything that needs you to redline the bike at stand still or lock the back wheel up


TBH I don't think it'll matter who you take along with you, don't think it'll make the slightest difference

Originally Posted by Law

Hmm, wasn't a thread just like this for another dealer deleted?

Why yes it was....

[fizzwheel]

I know you are p*ssed off, I know damn well I would be. But seriously going in the dealership and ranting at them about it isnt going to get you anywhere. If you go in shouting and screaming all they are going to do is say that the bike wasnt like that when you took it away and you've damaged it yourself once you took the bike of their property.

I used to work in retail I was more inclined to help people who were reasonable than those that shouted and swore at me, whether my company was in the wrong or not.

Go in and ask to talk to the manager explain what you found when you checked the bike over and what you saw the mechnic doing and ask him what he is going to do to make you a satisfied customer again.

Hope you get it sorted. Remember you are the person who has been wronged here there's no need for things to get nasty.