Safestyle Windows

[L3nny]

During the cold winter we had my missus kept on saying we need double glazing. Apparently putting a jumper on just isn't enough.

Anyway not got round to getting a quote, mainly because I don't trust double glazing salesmen, had an experience today which re-enforces all the stereotypes and then some.

Answered a knock at the door to a very nice polite young man, asked if I had thought about double glazing, I said well yes actually, he said, great I'll get a salesman to give you a call in an hours time, he's just with one of your neighbours and will come round later and give you a FREE NO OBLIGATION QUOTE VALID FOR 12 MONTHS.

"Great" I said, told him how many windows I need and gave him my phone number.

An hour and a half later the salesman calls. Here is what happened.

Salesman - Hello, I understand you want a quote (confirmed the amount of windows I had and if I was single or not). Are you and your partner both in full time employment.

Me - Well yes but why do you want to know that.

SM - In case you are interested in out finance products.

Me - Not interested in finance, just need a quote.

SM - Ok, when shall I come round.

Me - Well I am working tomorrow but can see you in my lunch break, come round at 1.

SM - Is your partner going to be there.

Me - No

SM - Well we need you both to be there

Me - Why?

SM - We offer more than one product. (what he meant by that I have no idea)

Me - Well you either come round and I will see you tomorrow at 1 or we can forget the whole thing.

SM - Well it sounds like you're not going to buy anything so I wont bother.

Obviously not interested in actually giving me a quote for windows, only interested in signing me up for a finance package. Shame really because I really do need double glazing and if the price was right would probably have bought windows from him.

Idiot.

[the_lone_wolf]

Originally Posted by L3nny

Me - Not interested in finance, just need a quote.

You sure?

It's only (someone else's) money after all and you can't take it with you when you're gone...

[dizzyblonde]

Its right across the board with so many things. I know someone who was disgusted at a firm that sold kitchens, who he accompanied once on a sale...the bloke he was with spent four hours trying to persuade a woman with a toddler that wanted to pay cash, that she really should have finance over a ten year period at one galzzillion percent interest.
It was against everything he stood for and walked away from the company after a day.

[L3nny]

Originally Posted by the_lone_wolf

You sure?

It's only (someone else's) money after all and you can't take it with you when you're gone...

LOL, you spend too much time on here.

Truth is, if the finance was a low rate I probably would have gone for it. Just didn't want to tell him that straight away.

Don't go with the big company's, try the little places first. Some of the quotes I hear of from the big company's is insane.

[tigersaw]

Had all that many years ago, and the things the salesmen do to try and get a close. The fake phone calls, offers if you put a board up or show people round etc.
Best one by far was a really persistant guy who would not take no and I had to invite him to leave with prejudice. I noticed he deliberately left his keys on the table as a reason to return - so as soon as he reached his car and stood there for a moment or 10, I quickly locked up, got in the car and drove off to the pub

[gruntygiggles]

The finance is where they make mst of the money and where the sales staff get most of the commission.
Actually, it's the protection policies on the finance that they make money on. I'd call the company and tell them that you were going to have all your windows fitted by them....but after your experience with that salesman, have decided to go elsewhere.

[Gazza77]

Originally Posted by L3nny

During the cold winter we had my missus kept on saying we need double glazing. Apparently putting a jumper on just isn't enough.

Anyway not got round to getting a quote, mainly because I don't trust double glazing salesmen, had an experience today which re-enforces all the stereotypes and then some.

Answered a knock at the door to a very nice polite young man, asked if I had thought about double glazing, I said well yes actually, he said, great I'll get a salesman to give you a call in an hours time, he's just with one of your neighbours and will come round later and give you a FREE NO OBLIGATION QUOTE VALID FOR 12 MONTHS.

"Great" I said, told him how many windows I need and gave him my phone number.

An hour and a half later the salesman calls. Here is what happened.

Salesman - Hello, I understand you want a quote (confirmed the amount of windows I had and if I was single or not). Are you and your partner both in full time employment.

Me - Well yes but why do you want to know that.

SM - In case you are interested in out finance products.

Me - Not interested in finance, just need a quote.

SM - Ok, when shall I come round.

Me - Well I am working tomorrow but can see you in my lunch break, come round at 1.

SM - Is your partner going to be there.

Me - No

SM - Well we need you both to be there

Me - Why?

SM - We offer more than one product. (what he meant by that I have no idea)

Me - Well you either come round and I will see you tomorrow at 1 or we can forget the whole thing.

SM - Well it sounds like you're not going to buy anything so I wont bother.

Obviously not interested in actually giving me a quote for windows, only interested in signing me up for a finance package. Shame really because I really do need double glazing and if the price was right would probably have bought windows from him.

Idiot.

I had Safestyle quote about 10years ago, as they were cold calling when I was actually proactively looking for quotes. For 2 UPVC doors, a bay window and a tiny frosted toilet window they wanted £7k, and that was with the "buy one, get one free" offer that was such good value. It also took them about 2 hours to do the quote. In the end, I paid about £1500 to a local company to do the job.

[L3nny]

Originally Posted by gruntygiggles

The finance is where they make mst of the money and where the sales staff get most of the commission.
Actually, it's the protection policies on the finance that they make money on. I'd call the company and tell them that you were going to have all your windows fitted by them....but after your experience with that salesman, have decided to go elsewhere.

I did think that but he is probably just doing as he has been trained to do and what his bosses want him to do. I have worked in sales so I know how it works. I think the salesman sensed that and knew I was going to be hard work and couldn't be bothered.

[gruntygiggles]

Yep, I love it when it gets like that....BUT, the company will lose out on the sale. The company makes a big profit on the sale of windows, especially for cash....they do still make money on the finance but not as much as they do on the windows. The salesmen/women don't make much money when they sell for cash, so will try to avoid it.

I'd still call the company, that salesman just did them out of probably 5-7k in profit (cost for them is very low as they make their own windows) so they won't be too happy to have a salesman doing them out of business just because he's not going to make much money on it.