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Old 01-07-10, 10:15 PM   #1
Mr Speirs
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Default Anyone know about internet routers?

Before I give my ISP a call in the morning can anyone tell me if these settings taken from my router are good/bad/ugly?

Uptime: 0 days, 19:49:11
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 42 / 3,476
Data Transferred (Sent/Received) [MB/MB]: 34.48 / 216.74
Output Power (Up/Down) [dBm]: 10.0 / 18.0
Line Attenuation (Up/Down) [dB]: 44.0 / 50.5
SN Margin (Up/Down) [dB]: 16.0 / 17.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 12 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 30 / 0
FEC Errors (Up/Down): 0 / 6,498
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 15,334 / 1

My internet has been mad slow 130 ms ping
1.12Mbps Download
0.03Mbps Upload

Gaming on it is useless and it is noticeably slower loading websites.
Never had any issues gaming on the connection before even in peak times.
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Old 01-07-10, 10:18 PM   #2
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Default Re: Anyone know about internet routers?

you can use the 'tracert' command to see where the delay is i believe.
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Old 01-07-10, 10:21 PM   #3
TSM
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Default Re: Anyone know about internet routers?

Quote:
Originally Posted by Mr Speirs View Post
Before I give my ISP a call in the morning can anyone tell me if these settings taken from my router are good/bad/ugly?

Uptime: 0 days, 19:49:11
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 42 / 3,476
Data Transferred (Sent/Received) [MB/MB]: 34.48 / 216.74
Output Power (Up/Down) [dBm]: 10.0 / 18.0
Line Attenuation (Up/Down) [dB]: 44.0 / 50.5
SN Margin (Up/Down) [dB]: 16.0 / 17.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 12 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 30 / 0
FEC Errors (Up/Down): 0 / 6,498
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 15,334 / 1

My internet has been mad slow 130 ms ping
1.12Mbps Download
0.03Mbps Upload

Gaming on it is useless and it is noticeably slower loading websites.
Never had any issues gaming on the connection before even in peak times.
looks like an output from a speedtouch router
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Old 01-07-10, 10:27 PM   #4
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Default Re: Anyone know about internet routers?

The signal to noise ratio looks good:

SN Margin (Up/Down) [dB]: 16.0 / 17.5

But 42 kilobits upstream isn't exactly awesome!!

Bandwidth (Up/Down) [kbps/kbps]: 42 / 3,476

This could be due to contention from other users, or a limit set by your provider.

To diagnose the 'ping' problem run tracert then start pinging the individual hops starting with the nearest ones. For me, pinging machines within my providers network is quick, but their external connection can be pretty congested at peak times.

Hopefully a real network guru will be along with some more detailed analysis.

Regards,

Keith.
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Old 01-07-10, 10:28 PM   #5
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Default Re: Anyone know about internet routers?

Could be, its just the o2 normal one they send you.
Been fine up until a few weeks ago when I had no internet at all then it suddenly came back and since then has been poo pants mcgee.
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Old 02-07-10, 12:25 AM   #6
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Default Re: Anyone know about internet routers?

assuming you are on cable, try unplug both router and modern, wait 10 sec, switch cable moden back on, wait until the connected light goes solid (important), power on router, wait until it resyncs.
goto speedtest.net and do a few test based on different location. see what you get.
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Old 02-07-10, 07:17 AM   #7
hongman
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Default Re: Anyone know about internet routers?

Bit worried about all those header errors on the line; typical causes are incorrectly configured modem but if you havent changed anything then:

Try the simple stuff first.

Change the ADSL filter
Take everything else off the line (any fax's, phones etc)
Change the cable from socket to router

Barring that you should call your line provider (BT?) and let them know that there is a possible fault on the line.

Cheers

Hong
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Old 02-07-10, 07:52 AM   #8
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Default Re: Anyone know about internet routers?

It's likely a problem with the line or the router (nice to narrow it down like that, eh ? )

Having the DSL line sync at 42kbps and 3Mbit down, you are likely suffering from slow upload speeds, rather than download speeds.

This is because every time you recieve (tcp) data from the Internet (think web pages, email, etc) the computer sends back an ACK so say it's received the data. If it can't send the ACKs fast enough, it'll appear slow to you.

The next step I would take, is to eliminate your internal wiring as an issue, and connect the router direclty to the BT master socket:
Look at this picture and plug the router into the socket under the front plate. Try a new filter while your at it, if you have one, they are only a few quid to replace.

See what speed you sync at after that. If there still isn't any improvement then call your ISP, go through the settings with them. If that's all correct get a BT line test done to see if that's the problem.

Dan
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Old 02-07-10, 08:01 AM   #9
boot
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Default Re: Anyone know about internet routers?

Hmmm....

We were on O2 Access. What plan are you on? Are you on an out usual area plan (i.e. an unbundled exchange).

O2 are monkeys for throttling access plans, if you download a lot, that makes it worse. If you're assigned a 188 ip address through them when you switch router off an on again, you should notice a considerable speed difference.

We used to switch off and on again until we got a 188 ip address. Eventually cancelled the contract and went with plus.net. They're more expensive if you need the bigger quotas of monthly allowance, but a change to our downloading times and we're reasonably happy.

Moral of the story - if you didn't change something, they probably did.
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Old 02-07-10, 08:07 AM   #10
boot
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Default Re: Anyone know about internet routers?

Sudoxe advice on master socket worth following.

Would then have a look at speeds using a test site such as speedtest.net
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