Three - SV650.org

19-09-06, 02:17 PM

Just a quicky, is anybody here with Three, the mobile phone people.

If so i just want to know how your getting on.

Cheers

Marshall

19-09-06, 02:17 PM

S'alright.

Spiderman · 19-09-06, 02:38 PM

... thats the magic number

19-09-06, 02:46 PM

Used to be with them but we really didn't see eye to eye so i told them to stick there contract.
I had some very interesting conversations with there call centre guys in India, things took alot of explaining and i'm sure they still didn't understand what i was talking about.

19-09-06, 03:43 PM

Dont talk to me about 3!!

On my third Nokia 6280 in as many months and their customer service (In India obviously) is absolutely rank. In fairness, the deals are good and most of my problems have resulted from the phone rather than 3 themselves, but if you have a problem and need to speak to customer services, get ready for a long haul. They are shocking and dont understand what you are going on about. In fact, I'll be writing my third letter to them tonight after they offered only a £10 compensation on my account when I asked them to cancel my contract.

19-09-06, 04:41 PM

Have been with them for 2 years and just renewed my contract for a 3rd.

First year phone was cr*p some LG
Second year Nokia 6680 no problems at all
This year Nokia N73 with a very good deal

What I find dodgy is their call charges with roaming! £1.20 a minute when u ring while you are abroad but then I have found its cheaper to buy a payg card from wherever u go

Service wise its ok. I rarely ring them for something. What you need to remember is that India people are very process oriented i.e. they don't think outside the box. They have a script and they follow it.

Stu · 19-09-06, 04:53 PM

Those roaming charges are cheap then, about £1.50 for Orange & O2 and 50p a text.
I had 3 and all as above Great service, as when you were not in range it defaulted to O2 (is it orange now?). But painful dealing with customer services.
Good deals.

19-09-06, 06:55 PM

girl at work is with them on pay as you go i think and has problems topping up

supermarkets and petrol stations dont do vouchers and she cant do it at cash point

but if its contract no such problems

20-09-06, 08:07 AM

the offer im looking at is

Nokia 6280
600 mins cross network for the first 6 months and 300 mins a month after that
2000 txt for the first 6 months 1000 txt there after
50 mins face to face video calling a month
50 video messages a month
£5 of free downloads
30mb of free web browsing
free used of yahoo search engine
free msn messanger for life

£15 a month
18 month contract

plus when i put my bros number in when i sign up, we both get £30 free credit, which is 2 months line rental

pretty good eh?

Stu · 20-09-06, 08:41 AM

Sounds very good, but is that £15 pmth after cashback which is a right pain to claim? or you just have to pay Three £15 pmth?

Also what happens with all these new contracts that are for 18 months, but do phones just have a 1 year warranty?

19-09-06, 02:17 PM	#1
Marshall Guest Posts: n/a	Three Just a quicky, is anybody here with Three, the mobile phone people. If so i just want to know how your getting on. Cheers Marshall

19-09-06, 02:38 PM	#3
Spiderman Where the hell am I? Mega Poster Join Date: Dec 2004 Location: Swingin' thru the urban jungle Posts: 7,451	... thats the magic number __________________ . "Computers are great! Not for communicating tho. They have one fundamental flaw ... they don't have eyebrows." AlpineCarStereo: you win ....... eeerrr ..... ummm ..... my undying support of you, the greatest Mod this forum has ever known. My Leige. davepreston: i bow to your modding godliness. vixis: He's this really cute Persian tea-boy, Im so not giving you his number :P

19-09-06, 02:17 PM	#2
Flamin_Squirrel Guest Posts: n/a	S'alright.

19-09-06, 02:46 PM	#4
diamond Guest Posts: n/a	Used to be with them but we really didn't see eye to eye so i told them to stick there contract. I had some very interesting conversations with there call centre guys in India, things took alot of explaining and i'm sure they still didn't understand what i was talking about.

19-09-06, 03:43 PM	#5
M65 Guest Posts: n/a	Dont talk to me about 3!! On my third Nokia 6280 in as many months and their customer service (In India obviously) is absolutely rank. In fairness, the deals are good and most of my problems have resulted from the phone rather than 3 themselves, but if you have a problem and need to speak to customer services, get ready for a long haul. They are shocking and dont understand what you are going on about. In fact, I'll be writing my third letter to them tonight after they offered only a £10 compensation on my account when I asked them to cancel my contract.

19-09-06, 04:41 PM	#6
600+ Guest Posts: n/a	Have been with them for 2 years and just renewed my contract for a 3rd. First year phone was cr*p some LG Second year Nokia 6680 no problems at all This year Nokia N73 with a very good deal What I find dodgy is their call charges with roaming! £1.20 a minute when u ring while you are abroad but then I have found its cheaper to buy a payg card from wherever u go Service wise its ok. I rarely ring them for something. What you need to remember is that India people are very process oriented i.e. they don't think outside the box. They have a script and they follow it.

19-09-06, 04:53 PM	#7
Stu Trinity Mega Poster Join Date: Jun 2006 Location: Guildford Posts: 8,027	Those roaming charges are cheap then, about £1.50 for Orange & O2 and 50p a text. I had 3 and all as above Great service, as when you were not in range it defaulted to O2 (is it orange now?). But painful dealing with customer services. Good deals.

19-09-06, 06:55 PM	#8
Anonymous Guest Posts: n/a	girl at work is with them on pay as you go i think and has problems topping up supermarkets and petrol stations dont do vouchers and she cant do it at cash point but if its contract no such problems

20-09-06, 08:07 AM	#9
Marshall Guest Posts: n/a	the offer im looking at is Nokia 6280 600 mins cross network for the first 6 months and 300 mins a month after that 2000 txt for the first 6 months 1000 txt there after 50 mins face to face video calling a month 50 video messages a month £5 of free downloads 30mb of free web browsing free used of yahoo search engine free msn messanger for life £15 a month 18 month contract plus when i put my bros number in when i sign up, we both get £30 free credit, which is 2 months line rental pretty good eh?

20-09-06, 08:41 AM	#10
Stu Trinity Mega Poster Join Date: Jun 2006 Location: Guildford Posts: 8,027	Sounds very good, but is that £15 pmth after cashback which is a right pain to claim? or you just have to pay Three £15 pmth? Also what happens with all these new contracts that are for 18 months, but do phones just have a 1 year warranty?